Associate Key Account Manager

About The Crème Shop:

The Crème Shop is a leading beauty brand based in Los Angeles, known for blending the best of K-Beauty innovation with playful, creative designs. We offer a wide range of products, ranging from thoughtful skincare to colorful cosmetics all crafted with quality ingredients and a commitment to cruelty-free practices. Our mission is to make beauty fun, inclusive and accessible to everyone.

We invite professionals who share our passion for beauty and innovation to join our team, where creativity meets expertise.

Are you a strategic, relationship-driven sales professional with a deep understanding of key account management in the beauty industry? We are seeking an Associate Manager, Key Accounts to play a pivotal role in managing and expanding relationships with major retail and distribution partners.

This position serves as a bridge between the traditional sales executive level and full Key Account Management responsibility, offering growth into a Key Account Manager role. The ideal candidate will demonstrate strong analytical ability, leadership potential, and a proactive approach to driving account performance through collaboration and insight-based selling.

• Key Account Ownership: Develop and nurture partnerships with assigned key accounts to achieve sales targets and strengthen long-term business relationships.
• Strategic Sales Planning: Co-lead the development and execution of tailored sales strategies for each account, aligning with brand goals, category growth, and promotional opportunities.
• Business Development: Identify opportunities for account expansion, cross-category introductions, and improved product placement within key retail and e-commerce partners.
• Product and Brand Expertise: Maintain a strong command of The Crème Shop’s product portfolio and communicate value propositions to buyers, planners, and merchandising teams.
• Market & Data Analysis: Conduct regular market and performance reviews to identify growth trends, forecast sales, and monitor competitive activity within FDM, Discount, and Specialty channels.
• Promotions and Merchandising: Collaborate with marketing and creative teams to plan, execute, and analyze promotional programs and merchandising strategies. Present recommendations and ensure alignment with account objectives.
• Reporting and Forecasting: Prepare and analyze sales reports, forecasts, and inventory updates, providing insights and data-driven recommendations to senior leadership.
• Customer & Operational Excellence: Serve as a primary point of contact for accounts, addressing issues professionally and ensuring top-tier client satisfaction.
• Cross-Functional Collaboration: Work closely with internal partners (Marketing, Product Development, Logistics, and Supply Chain) to ensure timely and successful execution of programs and launches.
• Leadership Growth: Mentor junior sales coordinators or account support staff as part of your professional development toward a Key Account Manager role.
• Travel: Travel as necessary to meet with key accounts, industry events, and trade shows.

• Minimum 5 years of experience in a sales role, with prior experience in Account Management.
• Minimum 2+ years of sales experience within the cosmetics/beauty/skincare industry.
• Strong understanding of the beauty space utilizing trends, account demographics, and category dynamics.
• Ability to translate complex product information into compelling sales communication.
• Successful negotiation skills with a results-driven mindset.
• Strategic approach to assortment selection with the ability to expand brand presence.
• Seamlessly navigate cross-functional communication and support the Sales Team.
• Ability to address challenges and find solutions in a fast-paced environment.
• Advanced working knowledge of CRM and ERP systems.
• Proficient in data reporting and analysis, with exposure to demand planning.
• Proficient in administrative tasks and other assignments as required.

• 15 days of PTO, 10 paid holidays.
• Eligibility for benefits first of the month following 30 days of employment.
• Company-sponsored voluntary vision and dental plans.
• Employee Assistance Programs.
• Wellness incentive programs.
• 50% off employee discount programs.
• Monthly catered lunches.

Salary Range: $75-$90K per year, depending on experience.

The Crème Shop is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.