Collections Specialist

Job Title

Collections Specialist

As a Collections Specialist, you will communicate with consumers via phone and approved written correspondence to resolve unpaid accounts. You will provide thorough, efficient, and accurate updates to account files for each interaction while ensuring compliance with Federal, State, and Local regulations governing the collections industry. The role requires strong customer service skills in a fast‑paced environment and performing additional duties as assigned by management.

• Communicate with consumers via phone and approved written correspondence to resolve unpaid accounts.
• Provide thorough, efficient, and accurate updates to account files for each interaction.
• Ensure compliance with Federal, State, and Local regulations governing the collections industry.
• Demonstrate strong customer service skills in a fast‑paced environment.
• Perform additional duties as assigned by management.

• Customer service experience
• Call center experience
• Data entry proficiency
• Ability to handle numerous inbound calls
• Comfortability speaking on the phone
• Collection and collections customer service experience

• Proficiency in Microsoft Office
• Ability to type and speak simultaneously
• Strong attention to confidentiality and data protection
• Excellent interpersonal, written, and verbal communication skills
• Ability to work effectively in a multi‑tasked, team‑oriented environment
• Strong organizational and prioritization skills
• Flexibility to adapt to changing schedules
• English required; bilingual candidates preferred

You will work 5 days in the office with hours from 8:00 am–5:00 pm Monday through Thursday and 8:00 am–4:00 pm on Friday. Your team will consist of 13 collection specialists and 1 manager. The company offers a flexible and comfortable environment that encourages growth and training, with a family‑type atmosphere and many events such as holiday parties, lunches, celebrations, potlucks, crab feasts, donation drives, food drives, and volunteering opportunities.

Contract‑to‑Hire, Pasadena, MD.

The pay range for this position is $18.00–$23.00 /hr.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500 and is a Clearly Rated Best of Staffing® double diamond winner.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.

This position is anticipated to close on Jan 13, 2026.

Entry level

Contract

Accounting/Auditing and Finance