Collections Specialist

Job Title:

Collections Specialist

As a Collections Specialist, you will communicate with consumers via phone and approved written correspondence to resolve unpaid accounts. You will provide thorough, efficient, and accurate updates to account files for each interaction while ensuring compliance with Federal, State, and Local regulations governing the collections industry. The role requires demonstrating strong customer service skills in a fast-paced environment and performing additional duties as assigned by management.

• Communicate with consumers via phone and approved written correspondence to resolve unpaid accounts.
• Provide thorough, efficient, and accurate updates to account files for each interaction.
• Ensure compliance with Federal, State, and Local regulations governing the collections industry.
• Demonstrate strong customer service skills in a fast-paced environment.
• Perform additional duties as assigned by management.

• Customer service experience
• Call center experience
• Data entry proficiency
• Ability to handle numerous inbound calls
• Comfortability speaking on the phone
• Collection and collections customer service experience

• Proficiency in Microsoft Office
• Ability to type and speak simultaneously
• Strong attention to confidentiality and data protection
• Excellent interpersonal, written, and verbal communication skills
• Ability to work effectively in a multi-tasked, team-oriented environment
• Strong organizational and prioritization skills
• Flexibility to adapt to changing schedules
• English required; bilingual candidates preferred

You will be working 5 days in the office with hours from 8am-5pm Monday through Thursday and 8am-4pm on Friday. You will be part of a team of 13 collection specialists and 1 manager. The company offers a flexible and comfortable environment, providing room for growth and training. You will not be micromanaged but instead given trust and the opportunity to be independent.

The company has a strong family-type atmosphere with many employees having been with the company for over 20 years. They host fun events such as holiday parties, lunches, celebrations, potlucks, crab feasts, donation drives, food drives, and volunteering opportunities.

This is a Contract to Hire position based out of Pasadena, MD.

The pay range for this position is $18.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Pasadena,MD.

This position is anticipated to close on Jan 13, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.