Sales Coordinator

Pay Range: $25/Hr - $26/Hr (Depending On Experience)

Location:

AC Hotel Pasadena, CA

Employment Type:

Hourly, Full Time

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Welcome Group Inc. – AC Hotel Pasadena is seeking a highly organized and motivated Sales Coordinator to support our Sales Team. This role will assist the Director of Sales & Marketing and Sales Manager with daily administrative tasks, ensuring all group and catering details are handled accurately and on time. The ideal candidate is detail-oriented, proactive, and committed to providing excellent service to both clients and team members.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide daily administrative support to the Director of Sales & Marketing and Sales Manager.
• Assist with coordinating group bookings, catering events, meetings, and other sales-related activities.
• Prepare, update, and maintain sales documents, reports, correspondence, and other materials as needed.
• Enter and maintain accurate client information, group details, and sales records in hotel systems.
• Handle confidential information and administrative assignments with professionalism and discretion.
• Answer phone calls, respond to emails, and assist with client inquiries in a timely and professional manner.
• Greet and assist clients, visitors, and vendors, directing them to the appropriate team members.
• Organize and maintain sales files, contracts, records, and other important documents.
• Assist with scheduling appointments, client meetings, site tours, and internal sales meetings.
• Support communication between the Sales Team and other hotel departments to ensure group and catering details are properly coordinated.
• Assist with preparing proposals, contracts, and other sales-related documents as directed by the Sales Team.
• Monitor and distribute incoming mail, messages, and other correspondence.
• Operate office equipment and assist with ordering office supplies as needed.
• Help resolve routine administrative issues and respond to general inquiries.
• Attend scheduled department meetings and assist with follow-up tasks as needed.
• Maintain a positive, professional, and helpful attitude when communicating with guests, clients, vendors, and team members.
• Report guest concerns, client dissatisfaction, or other important matters to management promptly.
• Follow all hotel policies and procedures, including safety, security, and emergency guidelines.
• Maintain regular attendance, arrive on time, and follow assigned work schedules.
• Assist with special projects and other duties as assigned by management.

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Strong customer service skills with a professional and positive attitude
• Ability to work independently while supporting a team
• Previous administrative, sales support, or hospitality experience preferred
• Experience with hotel sales systems is a plus

High school education plus two or more years of secretarial or equivalent experience. Experience in the hospitality industry and knowledge of common industry terms and practices preferred.

Ability to type 50 or more words per minute along with Microsoft Office…