Account Manager

The 30+ year company supports the petrochemical and manufacturing industry domestically and internationally and is positioned along the Gulf Coast, providing training, occupational medicine, and innovative industry solutions.

The Account Manager will build relationships with customers and act as a liaison within the organization to identify opportunities, convey information, ensure understanding, and develop strategies for growth, retention, and successful implementation. The Account Manager is responsible for developing long‑term relationships with a portfolio of assigned clients to ensure optimum use and satisfaction with our HASC solutions – training, occupational health, and industry solutions.

This role is responsible for leading all business development needs, including conducting market research, analyzing current products and services, seeking opportunities to increase customer engagement, and increasing sales and market share.

• Oversee and manage HASC member accounts; defining goals, setting strategy, training junior team members, defining workflows, developing processes, and executing plans.
• Communicate with customers to understand their needs, problem‑solve, and identify solutions, bringing those needs to the team for future enhancements.
• Build market position for HASC by locating, developing, defining, and closing business relationships.
• Identify opportunities to expand, cross‑sell and up‑sell current customers to strengthen customer loyalty.
• Serve as a project manager to identify customer needs and internal capabilities while collaborating with cross‑functional teams to clearly outline expectations, timelines, and goals.
• Develop clear and effective communication plans and timelines for customer implementation for programs incorporating various assets (user guides, presentations, video tutorials, etc.) for telemedicine, on‑site occupational health, online and on‑site training, course development, and software applications.
• Act as subject‑matter expert on the company’s essential products/services to understand and demonstrate features and components while understanding the potential impact on the market as a whole.
• Create and manage internal processes and workflows to support program(s); including developing and delivering practical training for internal support.
• Continuously review program features, combined with customer needs, to ensure program(s) are exceeding market demand.
• Track progress and status for customer projects and implementation through a designated CRM tool and communicate to the team on project status.
• Create proposals upon request for customers that outline HASC in a holistic approach that encompasses all of HASC’s tools and services.
• Collect and maintain sales records and customer interactions to track, review, and modify business development strategies within CRM.
• Create effective and informative presentations and deliver live demos in‑person, virtually, or on‑site at customer locations to set up and train customers for a smooth rollout.
• Coordinate and host onsite tours of HASC sites for current or potential members to showcase HASC facilities, resources, and extensive capabilities as their single source provider for all training and occupational health service needs.
• Resolve complaints or concerns when escalated from the Customer Service team as needed and focus on continuously improving the customer experience.
• Plan and manage trade shows, conferences, events, and meetings by identifying, coordinating, analyzing, and executing requirements; overseeing registrations, staffing/representation, travel, assets/collateral, and strategy.
• Engage with cross‑functional teams to execute business development strategies and needs; including marketing, account management, creative services, IT, and operations.

• Bachelor’s Degree preferred.
• 3–5+ years of sales experience working in or supporting the petrochemical (downstream), training, or occupational health industries.
• 5+ years of proven successful account, program, or product management experience, including new product/program launches.
• 1+ year of project…