Customer Service Specialist
Listed on 2025-12-27
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Customer Service Specialist | Manufacturing Industry
Full-Time | Onsite (Pasadena, TX)
Schedule:
Monday–Friday | 8:00 AM – 5:00 PM
Pay: $20–$25/hour (based on experience)
We are partnering with a leading manufacturer in the precision measurement and industrial tooling space to hire a highly organized, customer-focused Customer Service Specialist.
If you thrive in a fast-paced environment, love solving problems, and take pride in delivering white-glove service — this role is for you.
Position SummaryThe Customer Service Specialist will serve as a primary point of contact for customer inquiries, concerns, and order requests. This role manages quotes, processes orders, monitors order status, and ensures a seamless customer experience from start to finish. You’ll work cross‑functionally with operations, shipping, production, and sales to keep customers informed and supported.
Key Responsibilities- Communicate with customers regarding expedited and standard orders via phone and email
- Respond promptly to inquiries, quotes, order statuses, and internal questions
- Enter quotes, process orders, and flag emails for sales coordination
- Maintain accurate records of customer interactions and required follow‑up
- Collaborate with Production and Shipping to relay updates, changes, and delivery details
- Verify customer requirements to ensure order accuracy
- Support additional tasks and administrative duties as assigned
- Highly organized with strong attention to detail
- Demonstrated ability to process customer requests accurately and efficiently
- Strong communication skills — verbal, written, and active listening
- Ability to multitask and prioritize in a high‑volume environment
- Customer‑first mindset with a professional, team‑oriented approach
- Reliable, punctual, and committed to strong work ethic
- Eagerness to learn, take direction, and develop new skills
- High school diploma required; college degree preferred
- 1–2 years of customer service experience, ideally in manufacturing or a related environment
- Strong data entry and typing accuracy (up to 75% of role is documentation)
- Experience with CRM or MRP systems preferred
- Ability to communicate professionally with customers via phone, email, and in person
- Adaptable and able to thrive under pressure
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