Financial Aid Advisor

Job Description

The Community Solution Education System is seeking a Financial Aid Advisor for the Financial Aid department.

The Financial Aid Advisor is responsible for advising and assisting students with all aspects of financing their education including establishing financial aid eligibility, clarifying policies, and providing accurate information on all financing options. This is a hybrid position requiring regular on‑campus presence during peak periods student‑facing events and scheduled days each week, combined with remote responsibilities focused on processing compliance and student support.

The role ensures accurate and compliant delivery of financial aid in alignment with federal, state, and institutional regulations. The hybrid expectations are two days per week on campus and three days per week remote, however may be subject to adjustments based on student needs. This role reports to the Associate Director of Financial Aid.

• Advise incoming and current students on financial aid resources, eligibility, and options
• Collect and review documentation required to verify financial aid eligibility
• Package and revise financial aid awards for new and continuing students
• Track process and maintain financial aid documents in the student information system
• Prepare and distribute financial aid award letters
• Serve as a primary point of contact for students with financial aid questions
• Present financial aid information at student events, workshops, and financial literacy sessions
• Support financial aid‑related campus events during peak periods
• Stay current on financial aid regulations by attending trainings and workshops
• Collaborate with the Community Solution Education System Financial Aid Director and staff
• Provide exceptional customer service and timely responses to student inquiries
• Perform other duties as assigned

• Knowledge of Title IV regulations, Direct Loan programs, and financial aid compliance
• Familiarity with Campus Vue or similar student information systems
• Strong communication, customer service, and problem‑solving skills
• High accuracy, attention to detail, and ability to meet deadlines
• Ability to work independently with minimal supervision
• Proficiency with standard office software and web‑based platforms
• Ability to work effectively with diverse student populations

• Minimum High School Diploma
• Bachelor’s degree preferred but not required

• 12 years of experience in financial aid or related student services area
• 1–2 years of experience with student information systems, CRM tools, or financial aid software preferred

• Hybrid work schedule (2 days on‑campus, 3 days remote)
• Ability to perform sedentary work and operate office equipment (computer, printer, phone)
• Ability to work occasional evenings or weekends based on peak periods or events

The Community Solution offers a generous compensation and benefits package as well as the opportunity to work for a leader in the field of education. This includes competitive benefits and additional rewards such as generous paid time‑off, medical and dental insurance coverage, life and disability insurance, a retirement plan with employer contribution, multiple flexible spending accounts, and tuition reimbursement.

Community Solution is an Equal Opportunity Employer.

Please note the screening, recruitment, and selection process is managed by recruiting staff and hiring managers with the aid of artificial intelligence to evaluate candidates against job requirements. The artificial intelligence tool is a resource only and all employment decisions are made by staff members.

When you apply, it is recommended you utilize the option to parse your resume into the application. To ensure your experience is accurately reflected, please review and complete all application fields if you auto‑fill from your resume.

For the best results, tailor your resume to the job description, highlight key qualifications and skills, and use clear consistent formatting. This helps our AI tools read and assess your application more effectively. We are committed to regularly monitoring the process for fairness and removing personally identifiable information during evaluation.