Resident Field Service Technician

Resident Field Service Technician

Join to apply for the Resident Field Service Technician role at ABB
.

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy; growing takes grit. But at ABB, you’ll never run alone.

This Position

Reports To:


Process Analytics Field Service and Trai

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

The work model for the role is:
Onsite in Beaumont, TX
. The role reports to the US Analytics Field Service Manager. As a Field Service Technician, you will operate, coordinate, and collaborate within the field service team to meet assigned objectives. Working within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short‑term planning. Responsibilities include but are not limited to performing commissioning/start‑up services, troubleshooting/repair services, and preventative maintenance on measurement and analytical equipment.

• Working with the customer (while on‑site) to identify opportunities to improve the customer's operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on‑site activity in service categories and products for which they are certified to perform.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Acting as trainer when needed, for field service associates and customers.

The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Division’s portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance.

Key industries served include oil and gas, chemical, water and wastewater, power, hydrogen, batteries, and marine. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured to provide “before” and “after” values, enabling efficient operations and environmental sustainability through measurement.

• Bachelor's Degree in Electrical Engineering (or a High School Diploma with a minimum of 5 years of engineering/field experience)
• Minimum of 5 years of field service experience
• Strong technical background with skills in startup, commissioning, troubleshooting, preventive, and unplanned maintenance of products including, but not limited to, flow, pressure, temperature, level meters and continuous water analyzers
• Ability to build strong customer relationships, work effectively with minimum supervision, demonstrate strong interpersonal skills, and be customer service oriented
• Strong computer skills including Outlook, Excel, and Word
• Candidates must already have work authorization that would permit them to work for ABB in the US
• Ability and willingness to travel approximately 10% as required; ability and willingness to possess and maintain a valid passport and driver’s license

What's in it for you? We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the…