Front Office Specialist

Founded in 1933 by Pasadena residents dedicated to women's health, PPPSGV is not only among the oldest of Planned Parenthood affiliates—we're also one of the fastest growing. Today, we see over 60,000 patient visits per year and deliver over 15,000 opportunities for sex and relationship education in our schools and colleges.

Planned Parenthood Pasadena and San Gabriel Valley (PPPSGV) is an affiliate or member of Planned Parenthood Federation of America (PPFA) – one of 67 across the country. PPPSGV provides on-the-ground reproductive health care, health education and advocacy for local people across Pasadena and the San Gabriel Valley.

PPFA is a national organization and does not provide direct medical services in local communities, but serves as a resource for policymakers, media and health care providers. PPFA does set medical standards for all Planned Parenthood affiliates in the United States and, in so doing, ensures the high quality healthcare offered by its affiliates.

The local and national organizations conduct independent fundraising campaigns, but work to coordinate these efforts.

To learn more about us, please click on the links below:

About Us | Planned Parenthood Pasadena and San Gabriel Valley, Inc.

Annual Reports | Planned Parenthood Pasadena and San Gabriel Valley, Inc.

The Front Office Specialist is the face of PPPSGV and responsible for supporting the delivery of health care services. The Front Office Specialist facilitates the patient visit by registering patients, ensuring applicable eligibility and demographic information is accurately captured in the practice management system and interfacing with the patients and other health center staff to ensure high quality, efficient delivery of care and maximum reimbursement from 3rd party payors across all five health centers.

• Register/Check-in patients (Greet and assist patients in a professional and courteous manner)
• Accurately collect and enter demographic information
• Accurately assess fee category for sliding fee scale
• Correctly identify patient’s insurance plan or provider group
• Accurately input of all 3rd party payer information to ensure maximum reimbursement to PPPSGV
• Effectively collect required co-pays and deductibles on the date of service
• Accurately communicate Insurance plan coverage to back office
• Schedule patient appointments
• Follow HIPAA guidelines (Maintain confidentiality and follow all HIPPA and company privacy policies.)
• Post charges to Electronic Practice Management System (EPM) for all pay types following established practices and procedures. Runs end-of-day reports as directed by Center Manager
• Ensure accuracy of charges from Electronic Medical Records System (EMR) for all pay types following established practices and procedures using Electronic Practice Management System (EPM). Run end of-day reports as directed by Health Center Manager
• Ensure all charges are entered into E.H.R on the day of the visit
• As a charge entry specialist, act as resource for other front office staff resolving problems and errors with charge entry
• Contact billing department personnel as necessary to help resolve health center billing questions or problems
• Contact appropriate staff to obtain information needed to complete billing and to resolve errors
• Notify supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware
• Provide training on EPM system to new Front Office staff and on-going training for all staff
• Training of FOS or staff needing cross-training (as designated)
• May compile data for health center tracking and may perform daily audits
• Oversee the cleanliness and comfort of the lobby and patient restroom (Maintain a clean, organized, and…