Analyst - Business Sys IT

Essential Job Functions

• Ability to communicate with management‑level resources internally and externally.
• Ability to gather and interpret data and metrics.
• Experience in a customer support role where tracking and reporting issues and status of resolution were involved.
• Ability to document issues clearly and concisely so that other team members can assist in resolution with minimal follow‑up needed for clarification.
• Comfortable handling multiple issues, i.e. multi‑tasking – including escalation management.
• Self‑starter with a demonstrated ability to work independently while serving in a team environment.
• Clear, outstanding telephone skills and a consistent projection of a positive image to internal and external customers.
• Entry‑level helpdesk support which may include PCs, printers, and basic network concepts.
• Exposure or experience in the following:
  • SQL based technologies used to assist in data analytics.
  • Integration concepts for passing data between applications.
  • Database and file relationships to diagnose and report data issues.
  • Office 365, pivot tables and VLookup in Excel.
  • ERP business application exposure to the following functional areas:
    • Supply Chain
    • General Accounting and sub‑ledger management.
    • Inventory Management
    • General Operations including customer invoicing.

• Bachelor’s degree from an accredited college or university.
• Minimum of five (5) years of relevant work experience using SQL, Rental Man with exposure to Supply Chain, General Accounting, sub‑ledger, inventory management, general operations, and customer invoicing.

• Investigates problems ranging from transaction to the application/program level.
• Ability to separate and distinguish process issues from technical issues.
• Diagnoses error messages and corrects problems using system commands.
• Evaluates complex system problems and escalates to the Director – Global Corporate Applications as necessary.
• Performs systems review ensuring data integrity by examining information such as user IDs, application security, locations, and transaction‑related data.

Establishes relationships with local and other site groups. Shares opinions, ideas, and resources with others to achieve common goals.

Exercises professional judgment in making frequent, appropriate recommendations for Total Safety in the area of information technology.

Applies established knowledge of information technology best practices to a wide variety of problems. Must adhere to company policies, practices, and ensure compliance with applicable laws and regulations.

Determines the means or process of achieving the objectives established at higher levels and is subject to the limits imposed by the available technology and resources and to the constraints set by upper management. Specifies and oversees what is done at lower levels. Interprets complex material from regulatory agencies and implements it to meet statutory requirements.

While performing the duties of this job, the incumbent is regularly required to sit, walk, talk, hear, and occasionally lift up to 25 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.

Most time is spent in an office environment.

Total Safety is the world’s premier provider of integrated safety and compliance services and the products necessary to support them, including gas detection, respiratory protection, safety training, fire protection, compliance and inspection, comprehensive flare services, industrial hygiene, onsite emergency medical treatment/paramedics, communications systems, engineered systems design, and materials management. Total Safety operates from 176 locations in 20 countries to ensure the safe wellbeing of workers worldwide (W3).

Total Safety is proud to be an Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected status. If you require special assistance or accommodation while seeking employment with Total Safety, please contact Human Resources at (713) 353‑5152 (or 711 for TTY).