IT Field Services Operations Technician

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Have you ever thought about being part of a company that reimagines chemistry every day to build a better world? That’s the purpose of Indorama Ventures, and we want you with us on this journey! We are looking for innovative, collaborative professionals who are ready to embrace the challenge of working in a company that is constantly expanding internationally. We value flexibility, partnership, and believe that the impact of our actions goes far beyond the chemical industry.

Here, diversity matters. Our work environment is inclusive, diverse, and guided by respect, ethics, and equal opportunities for all.

The technician provides daily IT onsite support for offices and production facilities in Clear Lake, Pasadena and other Indovinya sites as needed. They are responsible for managing service requests and incidents, supporting essential business systems and infrastructure, and collaborating with vendors as needed. All activities are performed in alignment with organizational standards for quality, safety, compliance, and accurate customer service procedures.

• The technician serves as the primary point of contact for IT service requests, providing both remote and deskside support to ensure timely resolution of incidents within established service levels. They collaborate with various resolver groups and other IT departments as necessary to address and close issues, while diligently capturing and recording high‑quality information and actions.
• The technician serves as the primary focal point responsible for addressing region‑specific IT requirements, which include global IT projects, vendor visits, local and regional controls, business development, issue escalation, licensing, and asset management. In executing these duties, the technician liaises with external support organizations and third‑party suppliers to ensure effective collaboration and resolution of technical challenges.
• Maintain accurate records of all IT assets by regularly tracking inventory and ensuring timely updates to asset information within the Service Now Configuration Management Database (CMDB). This includes verifying asset details, documenting changes, and reconciling discrepancies to support effective asset lifecycle management and compliance with organizational standards.
• The technician participates in broader Indovinya projects as deemed appropriate, including but not limited to acquisitions, disposals, major organizational restructuring initiatives, hardware refresh programs, and projects initiated by the IT department.
• The technician provides training to users on standard desktop and local applications, ensuring they are proficient in essential IT tools. Additionally, the technician instructs users on the correct procedures for submitting service requests and incident tickets, promoting efficient issue resolution and adherence to organizational protocols.

• Provide onsite support for the Dayton site once weekly.
• Regularly carries out all assigned responsibilities as part of their core duties.
• Provides local language support on behalf of call center agents, functioning as an essential component of the Service Desk to facilitate effective communication and issue resolution.
• Participates in and completes all company‑mandated training programs.
• Delivers advanced technology support for business‑critical systems—such as Access Control, Human Resources, and Financial Systems—that require a higher level of expertise due to their significant operational impact.
• Acts as the first point of contact for Site Management for all IT‑related inquiries and issues when serving as the sole IT representative onsite, ensuring prompt and knowledgeable support.

• High School Diploma or GED required.
• Associate degree in Computer Science, Information Technology, Electronics, or related field preferred.

• Certifications such as CompTIA A+ / Network+, Microsoft 365 Certified:
  Modern Desktop Administrator Associate, ITIL…