Senior Deskside Engineer

Vacancy

Title:

Senior Deskside Engineer - Houston

Vacancy

Location:

Houston, Texas, US

Engagement Type: Permanent, Full-Time

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology. Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That is why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme.

The Role:

Here at Survitec, we are currently recruiting for a Senior Deskside Engineer to join our team based in Houston, Texas. Survitec Group Houston is seeking a detail-oriented candidate with strong communication skills. Our Information Technology team is responsible for defining, providing, maintaining, optimizing, and expanding the business solutions that support global operations, communications, data collection and management, decision-making, and customer relationship management.

The department also ensures the protection of our business, customer, and personal data. We are re-structuring our IT Service Management team across the globe and are recruiting for an experienced Deskside Support Engineer to support our global infrastructure. Aligned to group technology and reporting to the Head of End user Services, you will be a key member of a team responsible for supporting regional infrastructure and stakeholders, whilst having input to our IT roadmap.

Are you ready to drive continuous improvement? join us in making a difference! You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding. This is not just another job; this is your career.

• Support the Survitec global infrastructure - acting as a technical escalation point and collaboration source to our partners and vendors
• Stakeholder management for all Survitec sites within the region
• Line management responsibilities for the regional support team (not required in Americas)
• Assisting with IT projects, such as system upgrades, migrations, backups, etc.
• Respond to IT support requests from staff and customers via phone, email, or chat
• Document IT procedures, policies, and best practices
• Monitor and maintain IT inventory, security, and performance
• Troubleshoot and resolve hardware, software, network, and system issues
• Install, configure, and update IT equipment and software in region
• Provide training and guidance to users on how to use IT tools and applications
• Collaborate with other IT staff and external vendors as needed
• Remain current regarding IT trends and developments

• Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid), Exchange, Office and endpoint management (Intune & SCCM).
• Ability to troubleshoot and resolve hardware, software, network, and system issues.
• Project or line management experience.
• Demonstrated ability to work effectively in a team environment.
• Excellent communication, customer service, and interpersonal skills.
• Willingness to learn new skills and technologies.
• Attention to detail, accuracy, and quality.
• Ability to work under pressure and meet deadlines.
• Understanding in key infrastructure processes including capacity management, patch management, change management and performance reporting.
• Network management including LAN & WAN technologies.
• Outsourced supplier management.

• Understanding in key infrastructure processes including capacity management, patch management, change management and performance reporting.
• Network management including LAN & WAN technologies.
• Outsourced supplier management.
• Manufacturing industry experience desirable.

• Professional Development Opportunities
• Additional day off to celebrate your birthday
• Employee Assistance Programme
• Workplace Reward & Recognition scheme
• Health, Dental, Vision…