Center Operations Manager

Center Operations Manager 1

Octapharma Plasma, Inc. invites applications for the Center Operations Manager 1 position.

An experienced operations leader will oversee regulatory compliance, inspections, quality improvement, and team management at a plasma donation center.

• Maintain a thorough understanding of and ensure total operation is compliant with state and federal regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP).
• Assist in hosting internal and external inspections conducted by regulatory agencies and customers.
• Collaborate in quality improvement initiatives to enhance operational efficiency and product quality.
• Identify opportunities for process optimization and contribute to the development of best practices.
• Collaborate with relevant departments to implement corrective and preventive actions (CAPA).
• Promote Safety, Health, and Environment Policies & Procedures; ensure safety training and practices are implemented and followed.
• Oversee preventive maintenance of donor center equipment to ensure it is well-maintained and functional.
• Ensure the facility is always well‑maintained, clean, and neat.
• Maintain the integrity of product and sample storage equipment, including mitigation of equipment failure.
• Prepare product shipments and ensure compliance with SOPs.
• Assist with achieving targeted production in quantity and quality.
• Assist with optimizing operational cost to meet and exceed targeted objectives, including inventory management.
• Provide feedback for employee performance evaluations, improvement plans, development plans, and corrective actions.
• Collaborate on employment decisions, including hiring, promotions, demotions, and terminations.
• Nurture a robust and positive culture within the donor center, exemplifying core values.
• Ensure adherence to all HR policies and procedures (workers’ compensation, talent acquisition, compensation, benefits, leave of absence, ADA/accommodations, employee relations).
• Assist in employee relations investigations.
• Act as Designated Trainer, conducting on‑the‑job and certification training and adapting methods to learner needs.
• Conduct thorough area walkthroughs, demonstrating a consistent presence in production zones.
• Facilitate optimal productivity in production areas by providing necessary assistance.
• Cultivate a positive and respectful rapport with donors, fostering retention and referrals.
• Inform immediate supervisor of any irregularities within the center.
• Mitigate and report unsafe situations and conditions.
• Assist with schedule and payroll records to optimize employee hour allocation.
• Assist with coordination of staff and leadership meetings to enhance efficiency.
• Drive operational performance to KPIs while proactively addressing deficiencies.
• Collaborate and support marketing and advertising initiatives with corporate departments.

• Trained in all production areas.
• High School Diploma, or GED with 12 months applicable experience.
• Up to 1 year of operations and/or process management/supervisory experience preferred.
• Up to 1 year of people management experience, including hiring, training, etc.
• Ability to function effectively in a fast‑paced environment with frequent interruptions.
• Experience working in a highly regulated industry preferred.
• Effective communication and organizational skills required.
• Excellent written, verbal, and interpersonal communication skills required.
• Experience with office software preferred.
• Ability to work daytime and evening hours, weekends, holidays, extended shifts, and occasional after‑.

• Ability to sit or stand for extended periods (up to 4 hours).
• Ability to tug, lift, and pull up to 35 pounds.
• Ability to bend, stoop, or kneel.
• Ability to enter an environment with a temperature of
  -40°C for short periods.
• Occupational exposure to blood‑borne pathogens.
• Ability to view a video display terminal less than 18 inches away for extended periods.
• Ability to perform precise tasks requiring repetitive small motor skills.
• Ability to type and use basic computer skills.
• Ability to use assistive devices if needed for mobility or communication.

• Formal training
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Tuition reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401(k) retirement plan
• Paid time off
• Company paid holidays
• Personal time

Interested? Learn more online and apply at .

And if you know someone else who would be a great fit at Octapharma Plasma, Inc., please forward this posting.

INNER SATISFACTION. OUTSTANDING IMPACT.