Superintendent, Management

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Job Summary
The Operations / Manufacturing / Production Supervisor is responsible for overseeing daily production or service center activities, ensuring that processes run smoothly, efficiently, and safely. This role supervises professional‑level staff and ensures adherence to quality standards and production or service schedules.
This job profile is intended for People Managers of 4+ professional‑level roles.

Superintendent

Reports To: Service Center Manager (SCM)

Position Summary

The Superintendent is responsible for the overall planning, scheduling, coordination, technical execution, and operational performance of the Service Center. This role serves as the primary leader responsible for managing the complete workflow from project intake through shipment, ensuring customer commitments are achieved safely, efficiently, on schedule, and in accordance with quality standards.

The Superintendent functions as the senior operational leader of the Service Center, with responsibility for production planning, shop execution, workforce management, engineering support, resource allocation, and delivery performance. Working closely with the Operations Coordinator, Administration & Compliance Manager, Sales, Customers, and the Service Center Manager, the Superintendent ensures all departments operate in alignment with business objectives and customer expectations.

The Superintendent directly oversees Operations Leaders and the Lead Engineer and is accountable for the successful execution of all repair, manufacturing, engineering, and service activities.

Key Responsibilities

Production Planning & Scheduling

• Develop, maintain, and manage the master production schedule for all active projects and customer orders.
• Establish production priorities based on customer commitments, shop capacity, technical requirements, and business objectives.
• Coordinate workflow across Mechanical, Winding, Machine Shop, Engineering, and Shipping & Receiving functions.
• Manage backlog, resource planning, and capacity utilization.
• Monitor schedule adherence and take corrective actions to maintain delivery commitments.
• Communicate production priorities and schedule updates to leadership and support functions.

Operations Leadership

• Direct and coordinate all operational activities within the Service Center.
• Lead Operations Leaders in executing production schedules and departmental objectives.
• Ensure effective utilization of labor, equipment, facilities, and materials.
• Monitor daily performance and resolve operational bottlenecks.
• Drive accountability, productivity, and operational excellence throughout the organization.

Engineering Leadership

• Provide direction and oversight to the Lead Engineer and engineering team.
• Ensure technical support is aligned with production priorities and customer requirements.
• Review resource needs and engineering workloads.
• Support technical problem-solving, repair strategies, design reviews, and process improvements.
• Ensure engineering deliverables support efficient execution of shop operations.

Project & Customer Management

• Monitor project progress from order entry through shipment.
• Track milestones, critical path activities, and delivery schedules.
• Coordinate with Project Coordinators to ensure accurate planning and execution.
• Provide project status updates to customers, sales personnel, and leadership.
• Participate in customer meetings, project reviews, and operational planning sessions.
• Ensure customer expectations and delivery commitments are achieved.

Workforce Leadership

• Lead, coach, and develop…