Program Director

PROGRAM DIRECTOR# PROGRAM DIRECTOR Pasadena, CA - Pasadena, CA 91101## Overview Salary Range$ - $ Salary Level Management Position  Type Full Time Job Shift Day Education  Level Graduate Degree Category Clinical  Operations## Description
** Purpose
- ** The Program Director serves as the authoritative figure and site administrator for the facility. This role ensures the safe, effective, and efficient implementation of direct care policies, treatment protocols, staff accountability, client experience, referral support, documentation standards, survey readiness, and facility performance. The Program Director functions as the CEO of the site within the Company's clinical and operational structure.
** Key Performance Indicators and Reporting
*** Maintain facility average symptom reduction, mastery, client attendance, completion, and clinically indicated length of stay at or above Company targets.
* Maintain facility client satisfaction at 4.5 or higher with participation levels established by leadership.
* Maintain facility tour audits, environment-of-care audits, documentation audits, and fidelity audits at 90% or better unless higher standards are established.
* Maintain facility readiness for Joint Commission, state licensing, payer, safety, and documentation reviews, with corrective actions completed on time.
* Maintain average length of stay within the clinically expected range of 12-16 weeks or approximately 55-60 treatment days, unless clinical exceptions are documented.
* Maintain unused authorizations, early discharges, staff satisfaction, attendance, documentation accuracy, and census metrics within Company targets.
* Deliver weekly facility dashboard review, leadership meeting notes, and action-plan follow-up accurately and on time.

Upon achieving these key performance indicators, your supervisor will meet with you to review progress and collaborate on establishing new performance goals that reflect continued growth and excellence.
** Core Competencies
*** Demonstrate strong leadership of a behavioral health facility, including clinical quality, staff development, client safety, client experience, documentation, and operational discipline.
* Demonstrate advanced understanding of OCD, anxiety, ERP, IOP treatment structure, family engagement, group programming, and exposure-focused care.
* Demonstrate the ability to hold every role accountable without blurring ownership between clinical, BHT, facility, and front-office responsibilities.
* Demonstrate strong business judgment, including census awareness, staffing discipline, payer authorization awareness, referral relationship support, and budget stewardship.
* Demonstrate calm, direct communication during family escalations, staff conflict, performance issues, risk events, and survey readiness activities.
** Core Responsibilities - These duties may vary depending on job assignments and Company needs.
*** Lead the assigned facility and ensure daily programming is safe, structured, exposure-focused, clinically effective, and aligned with Company policies and procedures.
* Supervise and coach facility leaders, including the Associate Program Director, clinicians, Clinical Intake and Discharge Coordinator, BHT Supervisor, Facility Coordinator, and front-office leadership.
* Review facility KPIs at least weekly and implement corrective action when outcomes, attendance, satisfaction, documentation, length of stay, authorizations, census, or staff performance falls below target.
* Ensure clinicians provide active, evidence-based care, timely treatment planning, medical-necessity documentation, risk assessment, family communication, and utilization support.
* Ensure BHT leadership maintains an active treatment floor, structured groups, completed scales,…