Animal Adoptions Manager

To lead the way toward a compassionate and caring community for all animals.

LEARNING
:

We commit to best practice and professional development through continuous education.

INTEGRITY
:

We value honest and transparent communication and decision making using evidence based practices.

COLLABORATION
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We value teamwork in our organization and partnerships with our community to deliver exceptional service.

KINDNESS
:

We show compassion, care, respect and empathy to all animals and humans without prejudice or discrimination.

JOB TITLE
:
Adoptions Manager

FLSA
:
Exempt

FT/PT
:
Full Time

The Adoptions Manager oversees a team of Adoptions Counselors in a high-paced, high-volume adoption environment using an open, informative, and non-judgmental approach to matching adopters to animals in the shelter. They will be asked to both perform and oversee adoptions of all species of domestic animals.

Adoptions staff and volunteers

• Work across departments to ensure adoptions are transparent and that animals are moving through adoptions as quickly as possible for a positive outcome.
• Develop and coordinate adoptions program, including developing, writing, and disseminating policies and procedures with an eye toward progressive, non-judgmental, and evidence-based policies and procedures.
• Attend and participate in meetings regarding animal flow through the shelter.
• Manage Adoption Counselors, both staff and volunteers, including training, scheduling, time & attendance, staff development and problem solving.
• Work closely with Placement leadership to ensure consistent adoption practices
• Work with Volunteer Services to recruit and train a robust volunteer adoptions baseincluding recruiting, onboarding, training, scheduling, and oversight.
• Assist with planning and executing adoption events. Collaborate with Communications and Development with external communications surrounding adoptions.
• Conduct adoptions and client-animal meetings as needed. Act as a resource with challenging animals, clients, and unusual adoption scenarios.
• Keep abreast of shelter population and public demand to work with other departments to ensure a shelter population that addresses public interest. Identify animal care, behavior, and health needs. Document and report to the appropriate department. Work with the health department to ensure the highest standards of day-to-day care.
• Represent Pasadena Humane at outside meetings, act as a liaison with other organizations and contractors/partners as needed. Make presentations and speak publicly about Pasadena Humane.
• Uphold Pasadena Humane’s mission and contribute to building a culture of philanthropy.
• Ensure a safe working environment and actively participate in PH safety programs.
• Assist with other programs as assigned. Participate as needed in special department projects.
• Work as a team member with other departmental leaders.
• Perform other duties as assigned

• High school diploma (or GED/proficiency certificate).
• Must be at least 18 years of age at the time of appointment.
• 5 years experience working in animal welfare with a minimum 2 years experience in a supervisory role with training responsibilities.
• Experience working with the public and individual diverse in age, culture, and in varied settings
• Excellent interpersonal, communication (both written and verbal), leadership, customer service, and public speaking skills, including the ability to write/edit materials for publication.
• Must have a strong knowledge of animal health and behavior including knowledge of dog, cat, rabbit, and other pet breed characteristics, temperament, training, and handling.
• Strong customer service and skills. Ability to model and…