General Manager CA)

Overview

Job Location: 1000 S Fair Oaks Ave - Pasadena, CA 91105

Salary Range: $62,000.00 - $90,000.00 per year

The General Manager provides leadership to ensure that all team members are guest-focused, team-focused, and community-connected. The Restaurant General Manager will exercise knowledge of restaurant operations, managing staff resources, providing counsel, training, developing and coaching Assistant General Manager (if assigned), Department Managers, Restaurant Support Managers and Hourly Team Members with the express purpose to build sales and profits while maintaining operating standards.

The General Manager is responsible for the overall operation of their assigned restaurant, ensuring the overall integrity of the Buffalo Wild Wings brand. Key responsibility areas include team performance, increased sales and profitability, effective cost controls, and development, training and retention of Department Managers, Restaurant Support Managers and Hourly Team Members. The General Manager is responsible to work actively to ensure the restaurant meets financial and operating goals.

• TEAM
  • Create, implement and execute the overall business staff plan, ensuring proper staffing levels are maintained by each Department Manager to build sales. Ensure Department Managers are trained to hire high-quality team members.
  • Prepare the manager schedule to ensure proper business coverage according to the World Wide Wings Quality Manager Schedule Guidelines.
  • Oversee the human resource management function, ensuring 100% compliance with all federal, state and local laws and regulations, company policies, guidelines and procedures.
  • Ensure all employee benefits are communicated to all Department Managers, Restaurant Support Managers and Hourly Team Members.
  • Provide performance feedback and recognition to all Assistant General Managers (if assigned), Department Managers, Restaurant Support Managers and Hourly Team Members through ongoing feedback, manager one-on-ones and performance reviews.
  • Hold all Department Managers, Restaurant Support Managers and Hourly Team Members accountable for contributing to team and company objectives.
  • Maintain an open-door policy with Department Managers, Restaurant Support Managers and Hourly Team Members to encourage open communication and consistent standards.
  • Provide guidance for performance management of Team Members.
  • Effectively train and develop managers, with a focus on Department Managers and Managers in Training.
  • Create, deliver and follow up on Individual Development Plans for all managers; create and follow up on performance improvement action plans when needed.
  • Ensure development plans for hourly Team Members are delivered effectively by Department Managers.
  • Conduct informative, focused weekly manager meetings with a written agenda.
  • Model effective pre-shift meetings and ensure all managers hold effective pre-shift meetings.
  • Ensure effective communication among all Department Managers, Restaurant Support Managers and Hourly Team Members.
  • Build positive, professional relationships with all managers and team members to maintain morale and a positive work environment.
  • Ensure recognition and reward programs are in place in each department to recognize superior performance.
  • Maintain/achieve turnover and retention targets.
  • Model exemplary leadership behaviors and ensure all managers follow this lead.

• GUEST
  • Ensure that all managers and Team Members are guest-focused and display hospitality skills consistently (e.g., 100% manager table visits, warm welcomes and goodbyes).
  • Respond to guest comments and criticism constructively and promptly; educate and empower managers and team members to act similarly.
  • Identify and implement techniques to attract new guests.
  • Build positive relationships with local businesses and organizations in the community.
  • Deliver superior GEM (Guest Loyalty Index) results through outstanding guest service and product quality at all times.
  • Ensure proper staffing levels to provide superior guest service at all times.
  • Adhere to management and team member training standards to deliver outstanding results.
  • Deliver a WOW experience for every guest, every time.

• QUALITY OPERATIONS
  • Leverage compliance/feedback information (GEM, QSCs, Steritech audits, Mystery Shop feedback, etc.) to improve restaurant performance.
  • Adhere to company-specified systems, tools and procedures for proper shift execution by all Team Members and Managers.
  • Ensure Serve Safe Food, Responsible Alcohol Service (RAS) and HACCP…