Leasing Consultant - Portofino

Dominium is committed to tackling the affordable housing crisis and is looking for a motivated Leasing Consultant to join our team at The Portofino, a 248‑unit apartment community in Pasadena, TX. With offices in Atlanta, Dallas, Phoenix, and Minneapolis, Dominium is one of the nation’s most respected affordable‑housing development and management companies, dedicated to creating quality, affordable homes and fostering a strong sense of community.

This role combines customer service and sales, focusing on leasing apartments. The ideal candidate enjoys engaging with residents by phone, in person, and online, presenting properties, building rapport, following company standards for tours and sales, and providing follow‑up to prospective residents. The position requires adherence to Fair Housing guidelines, maintaining a professional appearance, documenting interactions in PMS software, and assisting customers with application completion per company policies.

• Customer Engagement:
  Greets and assists prospective residents via phone, email, text, and in person; builds rapport and provides property tours.
• Sales & Follow‑Up:
  Presents available units, closes leases following company standards, and conducts timely follow‑up with prospects who do not lease immediately.
• Property Presentation:
  Inspects and “sparkles” homes scheduled for tours daily and walks the tour path to ensure it is clean and presentable.
• Community Knowledge:
  Maintains familiarity with property features, local schools, hospitals, banks, shopping, transportation, and amenities; communicates these effectively to prospects.
• Compliance & Documentation:
  Adheres to Fair Housing laws; completes Guest Cards for every interaction and accurately enters data in Yardi PMS software.
• Application Assistance:
  Guides customers through application completion and collects required documentation for affordable‑housing eligibility.
• Marketing & Outreach:
  Participates in off‑site marketing activities and traffic‑generating initiatives to support occupancy goals.
• Additional Duties:
  Supports community events, assists with resident retention efforts, and completes projects assigned by the supervisor.

• High School or equivalent education. Sales and/or other customer‑service experience preferred (hospitality, restaurant, retail).
• Effective verbal and written communication skills in English.
• Well‑developed people skills and the ability to work with a variety of personalities in a friendly, outgoing, and professional manner.
• Basic math skills for calculating rent payments, deposits, application fees, pet fees, and interest.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Reasoning ability and focus on established goals and sales requirements.
• Availability to work evenings and weekends, including 7 days a week as needed.
• May require a valid driver’s license.

Dominium is a purpose‑driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For over 50 years, we have delivered excellence in the development and management of affordable‑housing communities across the United States. Our values—EDGE (Entrepreneurial Innovation, Developing People, Growth Mindset, Execution)—guide us in fulfilling our purpose: to provide quality, affordable housing that builds enduring value for our residents, employees, communities, and partners.

We offer a competitive salary, an incentive bonus program, training and development programs, career growth opportunities, community volunteer/outreach programs, and a comprehensive benefits package for eligible employees, including medical, dental, and vision coverage; optional HSAs and FSAs; voluntary benefits; 401(K) plan; health and financial wellness programs; paid time off, parental leave, education reimbursement, employee recognition, and an employee emergency fund.

Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.