Temporary Admissions Outreach Specialist

The College is seeking a motivated, detail-oriented professional for a temporary, 3-month contract role (October through December) to support our Admissions team. The primary focus of this role is rapid-response outreach to prospective students who have submitted inquiries about academic programs. Working on-site at our campus location, you will serve as the initial, friendly point of contact, connecting with prospective learners, providing introductory program information, and scheduling them for admissions advising appointments.

• Duration: 3 Months (Immediate start through late December)
• Schedule: 32 hours per week | Monday - Thursday, 9:00 a.m.
  
  - 6:00 p.m.
• Work Location: Negotiable
• Employment Type: Temporary / Contract (Hourly)

• Rapid Inquiry Outreach: Execute high-volume outbound calling, emailing, and text messaging to new prospective student inquiries within established response-time targets ("speed to lead").
• Student Engagement & Triage: Conduct warm, professional introductory conversations to identify student interests, answer preliminary admissions questions, and address initial enrollment barriers.
• Appointment Setting: Guide qualified prospective students toward the next step in the enrollment funnel by booking them directly into appointments with admissions counselors.
• CRM Data Entry: Accurately document all daily outreach attempts, completed contacts, conversation notes, and pipeline status changes in institutional systems (Salesforce / Campus Vue).
• Target Achievement: Consistently meet daily operational targets, including 60+ daily outreach touchpoints and at least two hours of active phone engagement.

• Education & Experience: Bachelor's degree preferred; an equivalent combination of education and experience will be considered. At least 1-2 years of experience in high-volume phone outreach, admissions recruitment, customer service, or inside sales.
• Communication
  
  Skills:
  
  Excellent verbal, phone etiquette, and written communication skills with the ability to build immediate rapport with diverse adult learners.
• Technical
  
  Skills:
  
  Familiarity with CRM or database tracking software (Salesforce and Campus Vue or similar student information systems strongly preferred).
• Work Style: High energy, organized, reliable, and comfortable working in a fast-paced, goal-driven outreach environment.

Pacific Oaks offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education.

• generous paid time-off
• medical and dental coverage
• company-paid life and disability insurance
• retirement plan with employer contribution
• multiple flexible spending accounts (FSA)
• tuition reimbursement
• professional development
• regular employee appreciation events.

Pacific Oaks is an Equal Opportunity Employer.

Pacific Oaks