Warehouse Customer Service Representative

Title:
Warehouse Customer Service Representative

Location:
Pasadena, TX

Who we are:

Voted one of the Nation's Best and Brightest Companies to Work for, Kuraray America, Inc. (KAI) is a global leader in specialty chemical, fiber, and resin production. With top‑of‑the‑line research and production facilities and a vast network of supplies from around the world, Kuraray leads the industry in specialty dental, fiber, resin, and elastomer products. Kuraray America is a wholly owned subsidiary of Kuraray Company, Ltd.

Based in Tokyo, Japan. Kuraray has operations in 32 countries and employs more than 12,000 employees, including over 800 in the United States.

Why Kuraray:

Kuraray is building a better tomorrow, today. Our team members are dedicated to expanding our business with committed professionals who share essential values such as integrity, excellence, teamwork, and accountability.

As a part of Kuraray America, Inc., our team shares the advantages of working for the leader in specialty chemicals, resins, and fibers. Our international presence and resources allow us to be a world‑leading innovator in the industries we service. Yet, despite our size, our people are more than just a number. As a new team member, you can expect to earn responsibility quickly.

Our commitment to our people is visible in our comprehensive benefits package. As a Kuraray team member, you will have the opportunity to enjoy competitive salaries and benefits, incentive opportunities, and an excellent work environment.

Position Summary:

The Warehouse Customer Service Representative supports daily warehouse operations by ensuring the timely and accurate processing of customer orders, shipping documentation, labeling, dock scheduling, and inventory related administrative tasks. This role plays a critical part in elevating the customer experience through precise order execution, clear communication, and dependable service delivery.

The Warehouse Customer Service Representative works closely with the CSR Supervisor, Facility/Warehouse Manager, warehouse contractor, and cross‑functional partners, including Customer Service, Logistics, Product Management, and HS&E, to ensure seamless coordination between office and warehouse activities. The position requires strong attention to detail, excellent communication skills, and a commitment to safety, accuracy, and Responsible Care values

Responsibilities:

• Prepare and release daily order packets, including pick tickets, labels, staging instructions, packing pouches, and shipment documentation.
• Ensure accuracy in all order entries, label creation, SKU/lot details, quantities, and special instructions.
• Maintain accurate and timely updates in SAP, WMS, Visitrak and/or other order management systems.
• Coordinate order flow with warehouse operations to ensure timely picking, staging, and loading.

• Schedule docks based on outbound and inbound requirements, export cutoffs, and operational capacity.
• Manage driver check‑in/checkout processes, ensure accurate documentation, and communicate loading instructions.
• Serve as point of contact for carriers, drayage providers, and freight forwarders regarding appointment times, delays, and documentation needs.
• Monitor warehouse shipment and delivery schedules and update corporate CSR teams daily

• Support cycle counts and quarterly physical inventory activities by preparing documentation, recording results, and communicating discrepancies.
• Maintain compliant recordkeeping for shipments, photos, export documentation, OS&D reports, and inventory adjustments.
• Assist with reconciliation of counts, identification of discrepancies, and documentation required for root cause…