Communications Operator

Communications Operator
Pascagoula Hospital | Part-Time | Shifts Vary | 2809 Denny Ave, Pascagoula, Mississippi 39581, United States

Communications operator – responsible for incoming, outgoing, and inter-office calls. Operates paging system and monitors various alarms for facilities. Transfers calls accurately and timely to ensure quality customer service.

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

High School graduate or equivalent required.

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A minimum of two (2) years’ experience utilizing multi-line phone system is preferred. Customer service experience required.

• Moderately active: involves sitting with frequent requirements to move about the office, move the facility, travel to another facility within the SRHS service area.
• Exert a negligible amount of force to lift, carry, push, pull, or otherwise move objects, including the human body.
• Subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease.
• Use repetitive motions: substantial movements of the wrists, hands, and/or fingers while operating standard office equipment such as computer keyboard.
• Be able to perceive the nature of sound at normal speaking levels with or without correction; ability to make fine discriminations in sound.
• Must be able to adjust vision for close objects such as computer monitor to forms/printed material at close vision.
• Must be able to work extended periods without undue fatigue.
• Must be able to work schedules assigned with understanding that changes may arise for off days, shifts or weekends.

• Must demonstrate keen mental faculties/assessment and decision making abilities.
• Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
• Must demonstrate strong written and verbal communication skills.
• Must possess emotional stability conducive to dealing with high stress levels.
• Must demonstrate ability to work under pressure and meet deadlines.
• Attention to detail and ability to multi-task in complex situations is required.
• Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

• Must possess superior customer service skills and professional etiquette.
• Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (telephone, fax, etc.), MS Outlook and Word.
• Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.