End User Support

Position: END USER SUPPORT 4
Req  
Team: 58 Information Systems
Entity:
Ingalls Shipbuilding US Citizenship Required for this Position:
No Full-Time

Shift: 1st
Relocation:
No relocation assistance available
Virtual/Telework Opportunity:
No - Not eligible for telework Travel Requirement:  Yes, 25%-50% of the time We’re building tomorrow’s fleet today
With more than 11,000 employees, HII’s Ingalls Shipbuilding division is the largest manufacturing employer in Mississippi and a major contributor to the economic growth of Alabama. For nearly 85 years, we’ve  designed, built and maintained amphibious ships, destroyers, and cutters for the U.S. Navy and the U.S. Coast Guard. The largest supplier of U.S. Navy surface combatants, we’re simultaneously building four classes of ships and have pioneered the development and production of technologically advanced, highly capable ships for the surface Navy fleet for decades.

Think that’s cool? Keep reading:

The Role Ingalls IT is seeking a skilled End User Computing (EUC) specialist with deep expertise in the administration, maintenance, and lifecycle management of Windows based systems and iOS mobile devices within a secure, compliance driven enterprise environment. This role will oversee daily operational support as well as coordinate and manage multiple Master Service Providers (MSPs) to ensure service delivery meets both contractual expectations and company policies and procedures, including CMMC compliance.

Key Responsibilities:

• Provide expert-level support for Windows endpoints, including configuration, imaging, patching, security hardening, troubleshooting, and procurement
• Manage iOS devices and mobility solutions using enterprise MDM/EMM platforms, ensuring secure enrollment, policy enforcement, and application governance
• Lead and coordinate the activities of multiple MSPs, ensuring adherence to SLAs, accountability for escalations, prompt remediation, and alignment with enterprise security and operational standards
• Implement EUC practices consistent with CMMC Level 2, Zero Trust architecture, and DoD cybersecurity frameworks
• Ensure endpoint environments maintain compliance with STIGs, DISA/NIST guidelines, vulnerability mitigation timelines, and audit-ready documentation
• Oversee endpoint management technologies such as Intune, Active Directory, Group Policy, identity services, and device encryption
• Maintain accurate SOPs, workflows, asset inventories, and compliance documentation required for inspections and cybersecurity audits
• Collaborate with cybersecurity, infrastructure, networking, and business units to ensure seamless and secure end-user operations across all service providers
• Drive modernization initiatives across EUC and MSP-supported environments, including automation opportunities, lifecycle improvements, and capability enhancements
• Act as an escalation leader for complex or multi-provider EUC incidents, coordinating root cause analysis and implementing long-term corrective actions     Must Have Bachelors degree in Information Technology, Computer Science, or related field and 9 years of experience supporting & managing Windows endpoints in an enterprise environment; administering & supporting IOS devices through MDEM/EMM platforms (e.g. Intune, Mobile Iron, Workspace ONE)-or-Masters degree (in fields listed above) and 7 years of experience (listed above)-or-PHD (in fields listed above) and 4 years of experience (listed above)
Nice to Have
• Experience overseeing or managing multiple Master Service Providers (MSPs) and ensuring alignment to performance SLAs and compliance requirements
• Industry certifications such as CompTIA Security+, CySA+, CASP+, Microsoft 365/Intune certifications, or Apple ACSP/ACMT
• Experience implementing or supporting CMMC…