Shift Lead

Join to apply for the Shift Lead role at Krystal Restaurants LLC
.

Are you looking for an entry‑to‑mid level job in the restaurant industry that can lead to a career? We offer COMPETITIVE STARTING PAY, FLEXIBLE SCHEDULES, HEALTH BENEFITS, and 401k
. If you are dedicated and ambitious, come work with us.

The Shift Leader supports the store management team’s daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role‑modeling Krystal’s Core Values. The Shift Leader works with the management team to ensure compliance with company standards in all areas of operations, including product preparation and delivery, customer service, facilities maintenance, and financial accountability. This role achieves its objectives by actively selecting, training, and coaching A+ talent to meet key results in People, Customer, Sales, and Profit.

• Demonstrate Krystal Core Values while helping the management team build high‑performing employees through training, retention, and recognition of A+ talent using Krystal’s tools and processes.
• Partner with the management team to execute the Performance Management process consistently, ensuring employees are set up for success and held accountable.

• Drive a customer‑focused culture by serving as a role model in resolving customer issues and training employees to meet or exceed service standards.
• Coach, drive excellence, recognize, and hold the shift accountable around core operational procedures through the use of the OSM and company systems.
• Ensure food safety standards are met through direct observation while running shifts.

• Partner with the management team to ensure restaurant‑level plans and marketing initiatives are implemented.

• Execute cash/security, inventory, labor, and food control procedures during shifts and take appropriate actions to identify and close gaps.
• The duties above describe the general nature and level of work performed by people assigned to this job and are not an exhaustive list of all responsibilities.

• Must be at least 21 years of age.
• Serv Safe certification required.
• High School Diploma or GED preferred with one or more years of restaurant experience.
• Proficient knowledge of Microsoft Office software applications.
• Must be able to work a flexible schedule, including days, nights, overnights, and weekends.
• May be required to travel to other locations as business dictates.

• Customer Focused – Recognizes the guest as the primary focus; sets high standards for exceeding guest expectations and motivates the team by modeling effective service behaviors.
• Initiative – Takes action without being asked; achieves goals beyond job requirements; is proactive and takes prompt action to accomplish tasks.
• Action Oriented – Consistently maintains high levels of activity or productivity; works with vigor, effectiveness, and determination over a sustained period of time.
• Team Player – Encourages cooperation to accomplish team goals; promotes a respectful and inclusive work environment.

• Must be able to lift up to 70 pounds frequently and carry items weighing no more than 70 pounds.
• Consistently handle product preparation.
• Ability to kneel and follow proper lifting procedures.
• Consistently lift for product preparation, stocking, and inventory.

• Entry level

• Full‑time

• Management and Manufacturing
• Industry: Restaurants