Receptionist, Administrative​/Clerical

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

A typical day as a seasonal Client Service Professional/Receptionist involves welcoming clients, answering phones, and ensuring a smooth experience. You will help build client relationships and connect them with the right tax professionals.

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferred dates and times.
• Ensure all client needs are met during service—whether in person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with team members.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Ability to work a flexible schedule and/or in multiple locations.
• Sales/marketing experience (preferred).

• Experience working in a fast-paced environment.
• Prior customer-service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency, including Microsoft Office.

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You).
• Neurodiversity and caregiver support.
• Various discounts on everyday items and services.
• Medical coverage, 401k, and Employee Stock Purchase Plan (subject to eligibility).
• Access to corporate wellness and fitness programs.

$11.00 - $27.00 per hour (minimum wage laws apply).

Location: Kennewick, WA.

H&R Block is an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.