Customer Experience Representative

Permobil has a position open for a Customer Experience Representative

Pay Range: $20.00 – $21.00 per hour

Shift: 1st Shift

Schedule:

Full-time, Onsite Monday - Friday 7:00am-3:30pm

Location:

Pasco

Build what’s next at Permobil.

Permobil exists to create a future that is free from mobility limitations . We design and deliver innovative mobility solutions that transform lives—helping people live with greater independence, dignity, and freedom.

We are entering our next phase of growth by:

Driving faster, breakthrough innovation

Building a world-class, resilient manufacturing system

Delivering exceptional customer experiences that build lifelong loyalty .

Supported by a bold, people-first culture and an AI-enabled business , we are turning ambition into impact at scale.

Join us in shaping the future of mobility.

The Customer Experience representative is part of a teamthat provide support to customers, sales reps, and end users all over thewworld. For specific duties, see below. The Customer Experience representativeis part of a team that provide support to customers, sales reps, and end usersall over thew world.

Applies acquired job skills and company policies and procedures to complete assigned tasks.

Typical requires a minimum of 2-3 years of related experience. Typical requires a general education, vocational training and/or on-the-job training.

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Normally follows established procedures on routine work, requires instructions only on new assignments.

Dedicated Point of Contact forspecifiedinternationalregion, providingdailyand technical support.

Process quotes, parts orders, chair ordersand returns when applicable within the region.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Handle customer complaintsandprovide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Ability to multi-task, prioritize, and manage time effectively.

Support Customer Experience teamsasneeded.

Follow direction, procedures, and instructions for all work assignments.

Work as a team andmaintainprofessionalismat all levels in the organization.

Maintain regular and predictable attendance;report to workon time.

Other duties and responsibilities as assigned. Duties and responsibilities maychangefrom time to time.

Highlight cross-functional collaboration and ownership.

Emphasize continuous improvement and efficiency.

Minimum of at least 2-4years’ experience of customer support.

Proven customer support experience or experience as a Client Services Representative.

High school diploma or GED.

Call center experience a plus.

Proficiency in the English language(written and oral);strong grammar skills.

Ability to communicate with a pleasant voiceandin aprofessionalmanner.

Attention to detail andability to perform accurate work.

Ability to maintain confidentiality of information and records.

Ability to work independently,self-starter, with minimal supervision.

Ability to prioritize and reprioritize tasks on an ongoing basis.

Basic computer, and math skills; proficiency with Microsoft Office Suite and Adobe Acrobat.

Ability to multi-task and work in a fast-pacedenvironmentandmanage time effectively.

Interact with a multitude of internal areas including Sales, Transportation, Production Planning.

Ability to accommodate flexible or variedwork schedules.

Ability to thrive in a fast-paced, evolving environment.

Strong problem-solving mindset.

The expected pay range for this role is $20.00 – $21.00 per hour . Final compensation will depend on factors such as experience, skills, and internal equity.

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