Bilingual Wireless Retail Sales Manager

Join to apply for the Bilingual Wireless Retail Sales Manager role at Spiked Holdings
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Full‑time position.

Compensation: Base pay $18‑$24 per hour plus bonuses on all store sales. Full‑time employees receive additional benefits.

Spiked Wireless, an authorized retailer for Metro by T‑Mobile, has an immediate opening for an experienced Metro by T‑Mobile Wireless Retail Store Manager. We are looking for someone who can successfully lead, coach, and motivate our retail location team members. As a Metro by T‑Mobile Wireless Retail Store Manager, you will represent the Metro brand and ensure the best customer experience by developing your team’s skills and knowledge while holding team members accountable to our core mission and values.

In this role, you will work with your team to meet both your personal and company goals!

• Strong hourly compensation coupled with a generous bonus program allowing you to make more than ... per hour.
• Store Managers participate in our location Profit‑Sharing program. The better your location performs, the more profit sharing you earn!
• Our best managers average an additional $2,000 in monthly bonuses from their location’s performance. This is an uncapped opportunity!
• Get paid your first week with our Tap Check program! Tap Check is our “on‑demand” pay service where you can dictate how and when you get paid!
• Receive a generous benefits program that includes a 401(k), Dental and Vision Insurance, and an Employee Assistance Program.
• Discounts on Metro by T‑Mobile phone plans and accessories.
• Chances to win cash and prizes with frequent and fun sales contests.
• Constant training and opportunities for advancement.
• Plus, we hook you up with cool Metro by T‑Mobile uniforms and swag!

• Manage the daily operations of a Metro by T‑Mobile retail location.
• Achieve store sales goals and service performance requirements.
• Achieve personal sales goals and service performance requirements.
• Foster a positive store culture for employees and customers.
• Maintain adequate inventory levels and control inventory shrink.
• Control cash shrink.
• Complete accounting and paperwork associated with cash receipts, and prices and conduct physical inventories.
• Recruit, train, and develop high‑performing Sales Advocates.
• Coach your employees as necessary and in conformance with Company policies and procedures.
• Lead weekly staff meetings to increase sales and product knowledge.
• Analyze daily/weekly/monthly reporting and take appropriate actions to quickly close performance gaps.
• Maintain training requirements for yourself and your team.
• Conduct monthly performance reviews with your team members.
• Resolve customer issues.
• Assure that store operates in full compliance with Metro by T‑Mobile and Company requirements for merchandising and other requirements.
• Provide efficient, courteous customer service and assist in all aspects of product offerings and services.
• Ensure an extraordinary customer experience.
• Report to work on‑site on a regular, predictable, and timely basis.
• Work evenings, weekends, and/or holidays as needed.

• Entrepreneurial Spirit – Operate like a business owner, but without risk. Find ways to creatively drive down expenses and energetically sell to your customers. Reap the rewards through our generous profit‑sharing plan.
• Communicate Effectively – by approaching every customer that walks through the door to understand their needs by asking good questions and listening.
• Continually Increase Store Sales – once you understand the customer’s need, clearly explain, and demonstrate our products, services, and features, and confidently ask for a sale.
• Team Player – be able to work in a group environment, be open‑minded to learning new things and always treat customers/co‑workers the way you’d like to be treated.
• Professionalism – be confident in what you’re selling by utilizing all the tools provided to continually improve your knowledge of the products we offer and our phone features.
• Integrity – be dependable and show up on time every day, don’t bring personal problems to work, and help to maintain a clean, organized store.
• Prior work experience: 3+ years of sales management (preferably in wireless…