System Engineer

This position is remote, requires 50% or more travel, and the candidate must live in the state of California, ideally in or near the Central Valley area or be willing to relocate at their own expense.

The Ruckus Systems Engineer is a trusted advisor that provides customer and/or partner focused technical sales support and technical management to all accounts within the territory. The Systems Engineer works with Territory Account Manager(s) and/or a Partner Account Manager to sell Ruckus networking solutions through a network of channel partners. The role involves consultative, solutions‑based discussions with decision makers and providing technical demos, architectural designs, proof of concept trials, training, and presentations for customers, partners, prospects, and at various Ruckus and industry level events.

• Pre‑sales engineering: network design, radio frequency passive and/or active planning, bill of material creation, sales opportunity engagement, and technical training individually or in larger group settings.
• Identifying and driving the development of a territory account plan based on business economics and industry trends, including vertical markets.
• Act as a trusted technical advisor to customers and partners with the ability to differentiate and competitively position Ruckus solutions.
• Assist the Territory and/or Partner Account Manager in driving revenue and selling solutions to achieve quota goals.

• Undergraduate or graduate degree (BS/BA minimum) in Electrical Engineering, Network Engineering, Information Technology, Management Information Systems, Computer Science, or equivalent proven work‑related experience.
• Minimum 5 years pre‑sales or equivalent experience working with routers, switches, and Wi‑Fi technologies.
• Professional or associate level networking industry certification such as CCNA, BPIPA, JNCIA, Cisco, Aruba, Ruckus, CWNA, etc.
• Strong ability to support and manage the process of troubleshooting complex problems.
• Highly effective technical presentation skills at all levels.
• Strong verbal and written communication skills at all levels.

• A proficient understanding of pre‑sales engineering, technical sales processes, and critical account management.
• Ability to communicate written and oral technical solutions to a variety of audiences, including executive level decision makers.
• Advanced understanding of partner business drivers and how to map these to a customer network environment, including identification of improvement areas in network design.
• Working knowledge of networking technical skills, specifically 802.11 Wi‑Fi technology evolution releases (Wi‑Fi 5, 6,
  7), RF antenna signal propagation behavior, design best practices, predictive heat map creation, wireless troubleshooting, wireless network optimization, IP routing and switching, WAN/LAN design, setup and configuration, Layer 4‑7 application services, security authentication methods and products, SASE, SD‑WAN, RADIUS, AD, virtualization environments, VM installations (VMware, KVM, Hyper‑V, GCE, Azure, AWS).
• Dev Ops/REST or other common API programming knowledge (a plus).
• General knowledge of cloud services (SaaS), VLAN, security, VoIP, QoS wired/wireless, BYOD/MDM, P2P, mesh, wireless controller architectures, Wi‑Fi protocols and transmission, RF design, indoor and outdoor wireless deployments, packet capture/analysis tools, and WLAN security.
• Working knowledge of wi‑fi design tools such as Ekahau, Tamo Graph, Air Magnet, etc.