Support Service Counselor ; SSVF

Position Title

Support Services Counselor 2 (SSVF)

$23.85/hr - $31.12/hr

Position:
Support Services Counselor 2 SSVF
Division:
Supportive Services
Department:
Education and Career Services
Supervised by:
Associate Director, Education and Career Services
FLSA classification:
Non‑Exempt

• A.A. Degree; B.A. degree in Social Services or related field.
• One to Two (1‑2) years of experience in case management.

Multiple Locations

The Support Services Counselor will provide supportive service to Veterans and their families in a grant‑funded program. This position will provide case management services to Veterans to develop and execute individual housing plans that enhance housing security for eligible Veterans. The person will meet with potential candidates, assess their eligibility by reviewing the required documentation for the program, and determine eligibility.

• Perform primary case management responsibilities for program clients, community stakeholders, and other agencies on the program and its requirements.
• Coordinate, prepare, and maintain required charting and documentation in a timely and thorough manner (including daily HMIS/Case worthy input).
• Complete comprehensive assessment with program participants who have been accepted into the SSVF program and develop an Individualized Housing Stability Plan with each participant.
• Have a working knowledge of program policies and procedures. Ability to utilize and apply knowledge of all program policies and procedures.
• Coordinate with local resources to identify available and affordable units.
• Work with other OIC SSVF team members to reach monthly goals for veteran enrollment into the program.
• Assist participants to coordinate their move‑in, access furniture, and utilities set‑up as required by their lease.
• Periodically monitor the participants’ progress on the Individualized Housing Stability Plan and amend or extend the plan as needed (30, 60, 90 days) to ensure that participants achieve their housing stabilization goals.
• Follow up with all SSVF participants monthly after their goals are met to assess whether they continue to maintain their permanent housing 90 days after stabilization.
• Maintain accurate and complete case notes for each participant within OIC’s SSVF HMIS database and Case worthy.
• Coordinate appropriate referrals and linkages to available community partnerships, mainstream services, and VA benefits.
• Develop relationships with representatives in other agencies to support individuals attain services such as additional mental healthcare, psychiatric medication, medical resources, financial assistance, legal advocacy, etc.
• Participate in daily debrief sessions, weekly supervisory and/or staff meetings, training and development opportunities as determined appropriate by the program director.
• Attend veteran events, SSVF program trainings, OIC’s trainings, and any other relevant training opportunities.
• Market the program to landlords and mediate any issues between participants and landlords.
• Participate in weekly/monthly co‑case conferencing with other community agencies.
• Participation in Outreach tasks (Resource events, Street Outreach, Community Connections).
• Performs routine backups to ensure program data is preserved.
• Operates telephone system and routes calls to appropriate staff.
• Greet clients, visitors, staff, and outside entities.
• Operates general office equipment.
• Collect, sort, distribute, and prepare mail and messages daily.
• Assist with the resolution of complaints, inquiries, and client needs.
• Ensure that participants receive the assistance needed to promote housing stability, including but not limited to: consulting with participants to conduct needs assessment, working with participants to create Individualized Housing Stability Plans (IHSP) that include specific plans and specific goals, monitoring participants from the time of intake until they exit the program, and ensuring that participants obtain needed supportive services, linkage to VA and mainstream resources, re‑evaluate participant eligibility, per program requirements.
• Interpret and explain information,…