Senior Patient Service Associate

Job Category:
Ancillary

We are seeking a dedicated and service‑oriented Senior Patient Service Associate (SPSA) to be part of our frontline team. As the first touchpoint for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day‑to‑day clinic operations while delivering efficient, compassionate, and patient‑centred service.

• Billing & Enquiries Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination Facilitate referrals, follow‑up arrangements, and ensure timely coordination of patient care.
• Service Excellence Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

• Strong communication and interpersonal skills
• Basic computer literacy and willingness to learn clinic systems
• Customer‑oriented with a positive, professional attitude