Wine Operations Associate; Wine Society, DTC

Company Description

Wonderful Wines, the premium wine division of The Wonderful Company, brings together three iconic wineries – JUSTIN Vineyards & Winery, Landmark Vineyards, and Lewis Cellars – each known for crafting world‑class wines and unforgettable experiences. As part of The Wonderful Company, recognized by Fortune as a Top 100 Company to Work For and PEOPLE’s #1 Company That Cares, we are committed to excellence, innovation, and making a positive impact on our people and our planet.

The Wine Society Operations Associate plays a key role in the success of our Direct‑to‑Consumer (DTC) business – supporting wine club programs, eCommerce operations, and promotional campaigns across all three wineries. This role ensures seamless day‑to‑day operations by managing inventory, coordinating order fulfillment, and maintaining compliance with state and federal shipping regulations. You’ll also generate and analyze sales and operational reports, helping drive efficiency and inform business decisions.

If you thrive in a fast‑paced, detail‑oriented environment and enjoy connecting logistics, data, and customer experience – this is the perfect opportunity to grow your career in the wine industry. This position will be based at our Paso Robles, CA location. We work a hybrid schedule with an in‑office requirement Monday‑Wednesday and the option to work remotely on Thursday and Friday.

• Track and manage daily inventory, product releases, and internal transfers across multiple winery locations.
• Coordinate wine club shipments, pickup weeks, and specialty kits.
• Process backorders, SKU updates, and maintain accurate product data.

• Forecast inventory needs for wine club shipments and DTC promotions (e.g., Black Friday, OND).
• Analyze performance of seasonal offers and customer customization trends.
• Support inventory planning in partnership with logistics and marketing teams.

• Generate and distribute sales, inventory, and compliance reports.
• Maintain tracking dashboards and performance metrics (e.g., open orders, credit card declines).
• Provide data insights to improve DTC operations and customer experience.

• Assist with club batch building, customization setup, and order verification.
• Support customer resolution efforts for declined payments or shipping exceptions.

• Maintain and improve SOPs related to shipping, fulfillment, and packaging.
• Partner with Compliance to ensure all licenses and regulations are current and accurate.

• 2 years of experience in logistics, shipping, inventory management, or DTC operations (wine or beverage industry a plus).
• Associate’s degree required;
  Bachelor’s degree preferred.
• Strong Excel skills and comfort working with data (forecasting, pivot tables, reporting).
• Experience with DTC systems such as Ship Compliant, Commerce7, or Wine Pulse preferred.
• Excellent attention to detail, organizational skills, and ability to manage multiple priorities.
• Collaborative communicator who enjoys working cross‑functionally in a fast‑paced environment.

Pay Rate
: $21.00/hour. Final compensation will be dependent upon skills and experience.

• Thriving Wellness Community:
  Access to top‑notch medical coverage, comprehensive vision and dental plans, and a 401(k) with matching eligibility. Includes:
• 24/7 online physician consultations
• Virtual mental health resources
• Life coaching
• Engaging employee community groups
• Cash rewards for healthy habits and fitness reimbursements
• Library of on‑demand fitness videos
• Career Advancement Opportunities:
  Clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development:
  Extensive leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program:
  Company‑wide mentorship to support career growth.
• Continuous Improvement Training:
  Training to implement concepts that drive positive change.
• Giving Back to the Community:
  Allocate company‑provided funds to up to three charities and participate in community service projects.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

EEO is the law –