Luxury Inn Manager

JUSTIN Vineyards & Winery | Paso Robles, CA | Customer service | Mid-Senior Level | Full-time | Job U

JUSTIN Vineyards & Winery is more than a beautiful place to drink exceptional wine. It’s a unique viticultural microclimate. It’s a one-MICHELIN-starred restaurant. It’s a Forbes 5-Star and Five Diamonds by AAA hospitality experience. It's world-class service at the JUST INN.

The JUST INN team provides guests with the most unfettered and effortless access to the JUSTIN Estate and The Restaurant at JUSTIN, including exclusive benefits such as premium tastings and a daily farm-to-table breakfast.

JUSTIN is seeking aLuxury Inn Managerto oversee the effective day-to-day operations of the JUST INN, where we provide guests with a warm and welcoming experience during their visit to the JUSTIN Estate. This role directly manages the Concierge, Host, and Housekeeping teams and collaborates closely with our restaurant and tasting room teams. This Manager will play a key role in creating and coordinating an exceptional lodging experience for VIP and celebrity visitors.

The ideal candidate will be an inspirational leader with experience managing a team at 5-star standards. This individual must thrive in fast-paced environments, build trusted relationships, and be a creative problem solver. The Inn Manager will lead with purpose, develop people with intention, and drive performance through clear expectations and strong partnerships.

This is an excellent opportunity for someone interested in building a career in hotel management in a boutique inn setting.

This full-time position is located at the JUSTIN Estate: 11680 Chimney Rock Rd, Paso Robles, CA 93446.

• Lead, train, and supervise staff according to Forbes 5-star standards, ensuring quality guest experiences, smooth operations, and compliance with safety standards and company policies
• Ensure a warm and welcoming guest arrival process, including preparing welcome folders, sending out confirmation materials, and handling check-outs
• Ensure rooms are clean, prepared, and equipped with welcome amenities before guest arrival
• Ensure the Housekeeping team maintains standards and fulfills special requests andare working safely and complying with all company policies/mandated laws
• Direct the scheduling of Host and Concierge teams to ensure coverage for breakfast, lunch, and Inn services
• Manage VIP and tour itineraries, ensuring staff are informed of key visitors and private tours
• Organize hospitality team meetings with department heads of the restaurant, housekeeping staff, maintenance, and tasting room
• Coordinate with restaurant and tasting room leadership regarding concierge and housekeeping needs
• Assist the Restaurant/Banquet Manager with event planning and execution, particularly weddings
• Manages and trains for tours, guest experiences, and breakfast service
• Complete annual employee performance reviews for direct reports
• Manage the emergency after-hours phone line to promptly address any urgent guest issues
• Report on occupancy levels as requested by management

• Minimum two (2) years of experience in a team lead role within the hospitality or consumer-facing industry; luxury hotel or restaurant management experience is highly preferred
• Experience in the wine industry is a plus
• English & Spanish fluency are required to enhance communication with staff and provide personalized service to guests
• Effective communication skills, both verbal and written (English & Spanish), for providing clear direction and delegation to staff
• Proven ability to work well under pressure while balancing multiple priorities
• Ability to identify and resolve problems in a timely manner; gatherand analyze information skillfully and collaboratively
• Proven ability to establish direction, obtain commitment, and execute appropriate logistical processes

Base salary: $75,000 - $80,000 and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.

• Thriving Wellness Community:Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  • 24/7…