Concierge

Company Description

JUSTIN is an award-winning winery and fine dining establishment in Paso Robles. It’s our pleasure to share that has once again earned a and MICHELIN Green Star – making it the only winery restaurant in the county to retain both awards for four years in a row. We are proud to be recognized for our sustainability practices, one-of-a-kind dinner experience, and world-class excellence in hospitality.

We are seeking a new Concierge (Full-Time) to join our team. If you have excellent people skills and are open to working on the weekends, this could be a great opportunity for you!

The Concierge is responsible for enhancing the JUSTIN Experience by providing specialized services to guests. This role involves taking reservations for the JUST Inn, The Restaurant, Tours, Seminars, and Private & Group Tastings. The Concierge will attend to all guests at the JUST Inn and on-site customers, and ensure prompt and thorough responses to phone and email inquiries. This is a guest-facing, detail-oriented position that is essential for maintaining our numerous accolades.

Additionally, the role will support the tasting room by greeting guests and upholding the appearance of the tasting area as needed.

This full-time position requires a flexible schedule to work weekends, holidays, and evenings. It is based at our Estate on 11680 Chimney Rock Road, Paso Robles, and is part of the tip share pool.

• Meets, greets, and escorts Tasting Room guests and provides an excellent customer experience to uphold Forbes 5-star services/standards
• Manage reservations through our digital platform for the JUST INN & Breakfast, Winery Tours & Tastings, Seminars, Private & Group Tastings and other events while handling phone and email inquiries
• Book lunch, dinner, and event reservations with detailed notes (noting guest needs and dietary restrictions) for the Michelin/Forbes restaurant team
• Send appropriate confirmation materials to guests for types of reservations
• Maintain the appearance of the Tasting Room and surrounding areas by clearing tables, polishing glassware, washing dishes/glassware and replenishing wine and merchandise
• Participate in and ensure compliance with all opening and closing duties as determined and published by the Tasting Room Manager
• Perform all types of concierge services, including acquiring event tickets, arranging guided tours of wine country, coordinating transportation, and providing food and wine recommendations
• Maintain calendars for tours, large groups, and seminars and report on occupancy levels as requested by management
• Conduct property tours and provide breakfast service as scheduled by the manager
• Ensure trash receptacles are emptied as needed and are sorted and placed in designated areas; wipe down and clean patio furniture as needed
• Assemble cheese plates for customers
• Assist in special events setup, breakdown, and clean-up and packing wine orders
• Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate actions and information
• Keep up to date on new JUSTIN releases, as well as viticulture and winemaking techniques
• Follow all company safety procedures and company policies

• 2 years of experience in a hospitality or customer-facing role. Experience in the wine industry a plus
• Competency with Microsoft Office Programs (Word, Excel PowerPoint) and reservation systems (Tock) — 50-60 typed words per minute
• Availability to work flexible hours, including weekends and holidays required
• Must be 21 years of age or older
• Professional appearance and demeanor
• High School Diploma or GED preferred
• Show a strong interest in customer service and continuously going above and beyond to ensure each guest leaves with the best experience
• Ability to communicate verbally and in writing in English
• Demonstrated ability to perform basic math calculations
• Proven success in applying common sense to carry out detailed written and oral instructions
• Strong problem-solving skills involving a few concrete variables in standardized situations

Pay Range: $18.00 – $20.00 per hour. Final compensation is dependent upon skills and experience.

• Thriving Wellness…