Coordinadora de Oficina y Servicio al Cliente Operaciones

Office & Customer Service Operations Coordinator (Order Processing, Invoicing & Phone Support)

Company

Peruvian Import Co. Inc. Wholesale food importer & distributor

Location

On-site – Office/Warehouse Operations Passaic / North NJ area

Schedule

Full-time (Monday–Friday) Occasional flexibility during peak periods

Position Summary

We are seeking a reliable, detail-oriented Office & Customer Service Operations Coordinator to support daily business operations. This role handles customer orders, invoicing, phone support, and coordination between sales, warehouse, and management. The ideal candidate is organized, professional, and comfortable working in a fast-paced wholesale environment.

Key Responsibilities

Customer Service & Orders

• Answer incoming phone calls professionally

• Take customer orders via phone, email, Whats App, and in person

• Resolve order questions, shortages, and delivery issues

Invoicing & Office Operations

• Create and process invoices and credit memos

• Enter orders into accounting/ERP system (Quick Books / Net Suite preferred)

• Maintain accurate customer records and pricing

• Support accounts receivable follow-ups when needed Operational Support
- Coordinate orders with warehouse and drivers
- Assist management with daily operational tasks
- Maintain organized digital and paper records
- Support inventory and order tracking Qualifications
- Prior experience in office administration, customer service, or operations
- Strong communication skills (English required; Spanish strongly preferred)
- Comfortable with phones, emails, and multitasking

- Experience with invoicing systems (Quick Books, Net Suite, or similar a plus)
- Organized, dependable, and detail-oriented
- Ability to work independently and as part of a team Compensation Competitive hourly pay based on experience Growth opportunities within the company Why Join Us?
- Stable, family-owned business
- Hands-on role with real responsibility
- Opportunity to grow into senior operations or accounting roles VERSIÓN EN ESPAÑOL Título del Puesto Coordinador(a) de Oficina y Servicio al Cliente – Operaciones Responsabilidades
- Contestar llamadas y atender clientes
- Tomar pedidos por teléfono, correo y Whats App
- Preparar facturas y notas de crédito
- Ingresar pedidos al sistema
- Coordinar pedidos con almacén y choferes
- Mantener archivos organizados
- Apoyar las operaciones diarias de la empresa Requisitos
- Experiencia en oficina, servicio al cliente o administración
- Inglés requerido / Español preferido
- Conocimiento básico de facturación (Quick Books o similar es una ventaja)
- Persona organizada, responsable y puntual Pago Pago competitivo según experiencia Oportunidad de crecimiento

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