Front Desk Representative

Benefits

• Employee discounts
• Flexible schedule
• Training & development
• Full-time / Part-time

We are seeking a professional and detail-oriented, friendly and service-oriented Front Desk Representative to join our team at our medical spa. This role serves as the first point of contact for clients, ensuring a welcoming environment and a top-quality experience.

• Greet customers as they arrive and provide an excellent customer experience
• Answer phone calls, respond to emails, and schedule appointments
• Assist clients with paperwork, including consent forms, ensure all consent forms are signed, filed, and maintained accurately
• Maintain a clean and inviting environment
• Provide general customer service and attend to the needs of customers throughout their services
• Process client payments and manage follow-up scheduling
• Utilize scheduling software (Gloss Genius or Vagaro preferred)
• Monitor and update inventory; communicate low stock to management
• Maintain organization and cleanliness of the center, including towels, supplies, and garbage disposal
• Assist with morning preparation (coffee, supplies, treatment rooms) and closing reset procedures
• Complete tasks assigned by the Administrative Coordinator or Manager in a timely and accurate manner

• High school diploma or equivalent required
• Two or more years of experience as a receptionist or similar role is preferred
• Excellent communication skills and interpersonal skills with a commitment to customer service
• Strong work ethic and positive attitude
• Familiar with computers and scheduling software, such as Gloss Genius or Vagaro (preferred)
• Proficiency with Microsoft Word, Google Docs, Google Sheets, and other office technology
• Excellent organizational skills with attention to detail
• Excellent multi-tasking skills and manage time effectively in a fast-paced environment
• Knowledge of esthetics/spa services (preferred)
• Customer service experience (preferred)
• Bilingual:
  English / Spanish (preferred)

Supportive and collaborative team culture

Professional spa/med spa setting with daily client interaction

Commitment to client satisfaction, organization, and efficiency