Customer Service Manager — Lead Teams to Excellence
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Customer Service/HelpDesk
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Management
Job Description & How to Apply Below
American Airlines is seeking a Customer Service Manager in Trenton, NJ to lead frontline teams, drive safe, high‑quality service, and mentor staff in a fast‑paced environment. The role emphasizes customer satisfaction, teamwork, and adherence to union agreements and policies.
The position offers a structured leadership path within the Airports group of the Client Experience division, with opportunities to influence service standards across flights and ground operations.
Step into the Customer Service Manager — Lead Teams to Excellence role at American Airlines in Trenton, NJ, United States and grow with us.
Our team is growing, and we are hiring a Customer Service Manager — Lead Teams to Excellence in Trenton, NJ, United States.
This Full Time role is for the Customer Service Manager — Lead Teams to Excellence role at American Airlines.
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