Customer Service Lead

# Customer Service Lead Jet Aviation Teterboro, NJ, US5 days agoJob description

Position Summary As a Customer Service Lead you will provide exceptional customer service, assist the management team in coordinating the daily activities of the department, displays leadership traits appropriate to handle the day-to-day operations, and inspires new employees to become leaders. Identifies and understands personal values of superiors, subordinates, peers, and others; ensures friendly and efficient service to our customers and adherence to all operating procedures.

Minimum Requirements
• High school diploma or GED required.
• Minimum of 2 years of experience in customer service, aviation, hospitality, or a similar service-focused environment.
• Strong verbal communication skills in English.
• Ability to work flexible hours, including in varying weather conditions, and meet the physical demands of the role.
• Proven ability to communicate effectively, solve problems, and manage multiple tasks in a fast-paced environment.
• Maintains a calm, professional, and customer-focused approach under pressure.
• Demonstrates a strong commitment to delivering a high-end customer experience.
• Adaptable, responsive, and attentive to customer needs.
• Brings a positive attitude, professionalism, and strong interpersonal skills across diverse groups.
• Self-driven, accountable, and receptive to coaching and feedback.
• Exercises sound judgment, empathy, and integrity in daily interactions.
• Must be able to obtain an Airport  within 30 days of hire.
• Valid driver’s license required.
• Supports Jet Aviation’s core values of Trust, Honesty, Alignment, and Transparency.

Main Responsibilities
• Deliver outstanding service to customers, flight crews, and guests in a fast-paced aviation environment.
• Support daily customer service operations, including team coordination, scheduling, and general administrative tasks.
• Communicate professionally with customers and crews in person, by phone, email, radio, and ARINC regarding service requests and operational needs.
• Coordinate aircraft support services such as fuel, maintenance, hangar arrangements, arrivals/departures, catering, transportation, and other vendor services.
• Assist with onboarding, training, and coaching team members to support strong performance and service standards.
• Accurately process billing, payments, fuel transactions, and reconciliation activities in SAP.
• Partner with leadership to maintain operational readiness, service excellence, and a positive team culture.
• Promote Jet Aviation’s services and represent the company professionally with customers, vendors, and internal stakeholders.

Work Schedule and Compensation Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt to support each other, as well as our crews and customers. We are looking for team members who can embrace flexibility.
• We formally operate 24 hours a day, 7 days a week.
• The 2nd shift (2:30 - 10:30 pm) will be the initial assignment, with the potential for changes over time and as business needs and opportunities evolve.
• Training for this role is expected to last approximately 4–6 weeks. During the training period, hours may differ from the assigned shift listed based on operational and training needs. Once initial training is successfully completed, you will transition to the assigned shift.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $26.00 - 29.00 hourly, which is equivalent to $54,000 - 60,000 annually, plus a performance-based bonus up to 5% of annual salary.

Benefits/ Perks Full time employees…