Salesforce Architect

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & Dev Ops, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our Fin Labs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more.

Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within New Jersey $130k - $140k/year & benefits (see below).

We are seeking a Lead Salesforce Architect to own both the architecture of our Salesforce platform and the team that builds on it. Salesforce is the system of record for how Datacor sells, services, and renews across a growing portfolio of business units. You will set the architectural direction, define the standards, and make the design decisions that ensure the platform scales with the business and doesn’t constrain.

This is a hands-on leadership role reporting to the VP of IT & CISO. You will lead a team of internal administrators and external partners, growing the internal team as the platform does. This role will partner with leaders across Sales, Marketing, Customer Service, Finance, and Operations to translate business strategy into a platform roadmap and holding the teams accountable for delivering it.

The ideal candidate is equally comfortable defending an architectural decision to an executive audience and reviewing a colleague’s solution design before it ships.

Our platform includes Salesforce CPQ running subscription pricing for enterprise SaaS, Sales Cloud, Service Cloud, Experience Cloud portals for customers and partners, Agentforce, and a significant body of custom development.

• Own the architecture and delivery of the migration to Revenue Cloud, including target-state revenue process design, product and pricing model, data migration, and a phasing plan that does not disrupt the business mid-quarter.
• Own the multi-year Salesforce platform roadmap, aligning platform investment to business outcomes and sequencing work against company strategy.
• Make and defend build-versus-buy and build-versus-configure recommendations, including the evaluation and selection of App Exchange solutions and implementation partners.
• Own the integrations and data architecture connecting upstream/downstream systems, including integration patterns, middleware strategy, master data management, and data governance.
• Lead the architectural onboarding of acquisitions and new business units onto the platform, assessing the acquired environment, defining the target state, and planning the migration, consolidation, and data conversion.
• Establish and enforce architectural standards, design patterns, and a governance model that keeps decisions consistent as the number of stakeholders grows.
• Serve as the design authority for significant changes, reviewing solution designs before build and maintaining an explicit, prioritized technical debt backlog.
• Own the release and Dev Ops strategy, including source control, environment and sandbox management, and the deployment pipelines.
• Translate the Salesforce roadmap – new releases, retiring features, and licensing model changes into a plan for the business, and advise leadership on the cost, risk, and opportunity in each.
• Partner closely with Information Security on platform security architecture, access model design, and audit and compliance requirements.
• Lead, develop, and retain a team of administrators, and make the case for the additional capacity the platform needs as the business grows.
• Manage the team directly, including regular one-on-ones, goal setting, performance reviews, and individual career development plans.
• Accountable for reliable operation of the platform: production incidents,…