Customer Service Technical Support Analyst

Location
- Remote

Duration - 12 Months

Monday-Friday, 40 hours/week. Shift expected to cover later business hours due installations time completion. Approximately 11:00 AM-7:00 PM or 12:00 PM-8:00 PM.

This role supports reliable exam delivery by installing, configuring, and troubleshooting test-center hardware, software, CCTV equipment, and supporting systems in collaboration with the Network Operations Centre (NOC) and VSS teams.

• Install, configure, test, and support approved test-center hardware, software, CCTV equipment, and related systems.
• Coordinate deployments with NOC and VSS teams and resolve hardware, software, and basic network connectivity issues.
• Validate system readiness and document results, issues, and follow-up actions.

• Perform other related technical support duties and project activities as assigned.

• One to two years of technical support experience with Windows applications, computer hardware, and customer service.
• Proficiency in installing, configuring, and troubleshooting Windows 11 and Windows Server environments.
• Working knowledge of hardware, software, and basic network troubleshooting, including TCP/IP, DNS, and DHCP.

• Diploma or associate degree in related technology discipline, CompTIA A+ or equivalent certification, and CCTV support experience are preferred.

• Systematic hardware and software troubleshooting with strong attention to detail.
• Clear verbal and written communication with strong customer service and follow-up skills.
• Effective planning, prioritization, teamwork, and adaptability to changing schedules and requirements.