Customer Service Coordinator

** Job Description**:
* Salary: $22/hr w/ shift differential

* Location:

Etna, OH
* Experience in a fast paced office environment and proficient in MS Office

* Schedule:

Sunday through Thursday 5pm to 130am
* Medical, Dental, Vision Benefits start at 30 Days
* 401 (K) Savings Plan with a company match
* Discounted employee stock purchase options
* Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
* All major holidays paid and Paid time off within your first year
* Up to 12 weeks paid maternity leave
** Summary
* * The Account Customer Service Coordinator I will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Account Customer Service Coordinator I is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving jeopardy orders, identifying operational challenges and bringing internal departments together to resolve problems.

** Essential Functions
*** Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone
* Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders
* Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations. Provide support to other departments and field locations in regard to assigned client(s).
* Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues
* Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
* Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
* Work client specific reports including open order reports, return reports and EMC reports
* Provide direction to Customer Service Representative assisting assigned client(s)
* Implement continuous improvement initiatives to improve service for assigned client(s)
* Participate in daily operational calls and provide updates to field operations about assigned client(s). Participate in meetings and presentations specific to assigned client(s)
* Strong verbal and written communication skills
* Demonstrates problem solving skills
* Ability to simultaneously handle multiple priorities
* Demonstrates time management and priority setting skills
* Ability to read and/or listen and understand information and ideas communicated
* Basic math skills beginner required
* Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required
* H.S. diploma/GED required
* Three (3) years or more in a Customer Service role or equivalent required
* One (1) year or more in related Client Account Specialization preferred
* Basic math skills beginner required
* Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
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