Mobile Engineer

Knit Well Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

This position is responsible for designing, developing, supporting and maintaining Enterprise Mobility IT solutions of varying degrees of complexity and scope. Resolves technical problems and issues that affect one of more functional areas of the business; has strong understanding of all current technologies as well as emerging technologies and has in-depth knowledge/skills in mobility technical domain.

• Manages MDM software solutions, including the installation of configurations, applications, and MDM version upgrades.
• Evaluates and makes recommendations for all aspects of mobility including MDM systems, devices, operating systems (iOS, Android), etc.
• Manages wireless vendor relationships, tracking tasks, costs and credits.
• Provides basic to complex technical support to resolve wireless carrier activation and networking issues.
• Partners with associates and management team to define and provide technical solutions that meet mobile strategic needs.
• Consults with managerial and systems representatives to clarify program intent, develop back-up strategy and troubleshoot challenges.
• Collaborates with team members in writing automation scripts for executing deployments, data retrieval and reporting.
• Monitors and resolves system performance issues; identifies and corrects application software problems.
• Provides end user support, training and consultation to associates involved in the use of various systems.
• Anticipates future technology needs with regards to systems environment. Recommends and implements procedural and workflow changes and improvements.
• Participates in system integration, product development and ongoing maintenance of the environment.

• Bachelor’s Degree in Information Technology or combination of course work and job experience
• 4+ years of experience in Information Systems Infrastructure and Operations required
• Demonstrated experience with the technologies of the business environment specific to mobility and mobile devices
• Experience in IT retail or related discipline
• Production support experience with the technologies of the business environment
• Mobile Device Management experience
• Endpoint management experience
• Working knowledge of systems and networking including hardware, software, and wireless and LTE
• Broad knowledge and understanding of IT and IT related policies and procedures
• Strong communications skills including written, verbal, presentation and interpersonal
• Specialty apparel retail industry experience
• Experience in a large scale, Corporate/Enterprise environments

• You will be eligible to receive a merchandise discount at select Knit Well Group brands, subject to each brand’s discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*
• Medical, dental, vision insurance & 401(K).*
• Employee Assistance Program (EAP).
• Time off – paid time off & holidays.*
• Hybrid or Remote:
  Preference will be given to candidates living near our Etna, OH, Hingham, MA, or Fort Myers, FL offices, but we are open to remote candidates as well. Occasional travel to a company office may be required.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing…