Technology Assistant

Technology Assistant (Part-time)

Base pay range: $20.00/hr - $20.00/hr

• Provide Level 1 helpdesk support for end-user devices (Chromebooks, Windows, macOS).
• Diagnose and repair basic Chromebook issues (e.g., screens, keyboards, ports).
• Monitor and respond to technical support requests using the ticketing system.
• Escalate complex issues to the Technology Coordinator when necessary.
• Install new equipment including Chromebooks, laptops, printers, and monitors.
• Perform routine maintenance to ensure proper functioning of all technology devices.
• Maintain accurate equipment inventory using Incident
  
  IQ or equivalent system.
• Tag, audit, and track all technology assets across the district.
• Identify equipment requiring advanced repair and coordinate shipment to vendors.
• Provide timely, courteous technical support to students and staff.
• Communicate effectively with stakeholders to diagnose needs and resolve issues.
• Assist with operational tasks assigned by the Technology Coordinator.
• Ensure compliance with safety protocols while handling equipment.
• Perform additional responsibilities as assigned to support department operations.

• Associate’s degree or higher in a technology-related field.
• 1-2 years of experience in IT support, help desk, or a similar role.
• Familiarity with Google Workspace, Microsoft Office Suite, and educational software.
• Basic troubleshooting of hardware (computers, printers, projectors).
• Knowledge of network systems, Wi‑Fi management, and basic server maintenance.
• Flexibility to work afternoons and weekends as needed.
• Ability to lift and carry equipment up to 25 lbs.

Community Charter School of Paterson is an equal opportunity employer.