Expert Systems Engineer

Location:

Remote - USA Travel:
Up to 20%

• Manage, monitor, maintain, and support infrastructure and application environments.
• Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications.
• Partner with Operations on patches, updates, antivirus, maintenance, and system health.
• Monitor system performance, conduct health checks, and support capacity planning and optimization.
• Identify root causes of recurring issues and implement solutions to prevent reoccurrence.
• Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed.
• Own assigned projects and tasks, communicate progress and risks, and proactively escalates scope or schedule concerns.
• Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion.
• Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences.
• Standardize and automate processes and monitoring using scripting and automation technologies.
• Follow change management procedures and maintain technical and system design documentation.
• Document issues and resolutions and contribute to continuous process and technical improvement.

• 5-7 years of relevant experience, including 2-3 years at a senior level or equivalent.
• Strong experience with SQL Server, Power BI, and Databricks.
• Experience supporting production infrastructure and troubleshooting complex technical issues.
• Strong understanding of systems, databases, applications, monitoring, and performance management.
• Excellent verbal and written communication skills with the ability to present technical information clearly to technical and non-technical audiences, including executives.
• Comfortable working directly with clients and cross-functional teams.
• Strong problem-solving, analytical, organizational, and decision-making skills.
• Experience with scripting, automation, technical documentation, and change management.

• Healthcare technology or hospital IT experience.
• Development experience with .NET and REST APIs.
• Experience with App Dynamics, Logic Monitor, or other monitoring/observability platforms.
• Experience with Open Telemetry.
• Cloud infrastructure or modern data platform experience.
• Relevant certifications such as GIAC, ITIL, or MCSE.

Standard work week or as defined by assignment requirements.

Primarily remote or office-based.

May require after-hours, on-call, and holiday support, particularly during month-, quarter-, and year-end periods.

PTO may be limited during peak business periods.

Up to 20% travel may be required.

Regularly:
Sitting, standing, walking, reaching, talking, hearing, vision, and keyboard use.

Occasionally:
Climbing/balancing and stooping/kneeling/crawling.

Salary Range: $95,000.00 USD - $  USD

Our company complies with all local/state regulations in regard to displaying salary ranges. The salary range displayed above is specifically for those potential hires who will perform work in or reside in the location(s) listed. Any offered salary is determined based on internal equity, internal salary ranges, market data, applicant's skills and prior relevant experience, and certain degrees and certifications.

Altera Digital Health develops and elevates technology to connect and inspire healthier communities.

Our platform approach to our solutions is changing the way healthcare is delivered.

By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals.

Together, with our clients, we’re…