HRC Case Manager

HRC Case Manager – Hyacinth Foundation

Under the supervision of the Statewide Harm Reduction Manager, performs duties related to the HRC‑specific community case management and referral services as needed.

70% Client Services

• Conduct community outreach, provider education and client recruitment of individuals in need of Harm Reduction Services.
• Offer case management services to address obstacles while stabilizing at the HRC.
• Conduct assessments to determine clients’ needs of supportive services.
• Refer clients to HRC staff and/or community agency staff to assist them with psychosocial supports (e.g., housing, transportation, employment).
• Follow‑up with all referrals and clients to ensure all needs are being met.

15% Reporting/Monitoring

• Establish, maintain and update client case records using approved agency forms and procedures. Ensure confidentiality of all records.
• Prepare monthly reports in accordance with agency policies and procedures.
• Maintain and update client information in required reporting system.

10% Hyacinth representation/advocacy

• Attend and participate in staff meetings and supervisory conferences.
• Maintain working relationships with other community providers.
• Observe established administrative procedures.
• Provide written reports and maintain statistics as required.
• Represent the agency at community events, meetings and conferences.
• Attend and participate in staff training opportunities.
• Adhere to Hyacinth policies and procedures including client confidentiality provisions.

5% Training and certifications

• Attend required opioid and harm reduction meetings.

Other Duties

• Maintain working relationships with other community providers.
• Observe established administrative procedures.
• Assist in preparation of written and electronic reports, maintaining records and statistics of program data as required.
• Assist with group activities, outreach events and other program informal and formal social events.
• Flexibility to work nights and some weekends as needed.

Required Minimum Education:

Bachelor’s degree, can be replaced with appropriate experience.

Required Years of Related

Experience:

1‑3 years, experience with Harm Reduction/Social services/community services.

Required

Knowledge, Skills and Abilities:

• Active listening skills.
• Familiarity with trauma‑informed care approach.
• Knowledge of available services and community resources.
• Bi‑lingual (English and Spanish) is a plus.

People Management

Experience:

Not required.

Preferred

Minimum Education:

Bachelor’s degree.

Candidate must have excellent oral presentation and writing skills. Expressed commitment to Hyacinth philosophy.

Preferred Area of Expertise:
Experience working in Harm Reduction. Knowledge of supportive services and community resources.

Preferred Related Industry

Experience:

Grant reporting and data collection experience.

Preferred

Knowledge, Skills and Abilities:

• Must be knowledgeable about working with people with active substance use disorders.
• Must be culturally competent and sensitive to the varying socio‑cultural factors that contribute to substance use.
• Must be able to work non‑traditional hours and days including late nights and weekends to reach high‑risk populations.