Job Description & How to Apply Below
Hybrid (Gurgaon)
Full-time | Eastern Shift (5:30 PM – 2:30 AM IST)
Experience
Required:
3–5+ Years
About Triple
At Triple, we help founders, executives, and fast-growing businesses scale with high-performance virtual assistants. We’re building a modern VA ecosystem powered by operational excellence, communication mastery, AI tools, and smart systems.
We are now looking for a VA Training & L&D Manager who can build and lead world-class training programs for virtual assistants across communication, execution, productivity, AI enablement, and client management.
This is not a traditional trainer role. We’re looking for someone who deeply understands the global virtual assistant space and can create high-impact training systems that transform candidates into elite virtual assistants.
Role Overview
You will be responsible for designing, executing, and continuously improving the end-to-end training framework for our virtual assistants.
This role combines:
Training delivery
Curriculum development
Learning & development strategy
Stakeholder collaboration
Quality control
AI enablement
Operational readiness
You should be capable of building structured onboarding programs, assessment frameworks, AI training modules, mock client simulations, and continuous upskilling systems aligned with both company standards and client requirements.
Key Responsibilities
Training & Curriculum Development
Build comprehensive training programs for virtual assistants from beginner to advanced levels
Design onboarding bootcamps, certification programs, and skill-development tracks
Create SOPs, playbooks, assignments, assessments, role-play scenarios, and evaluation systems
Develop modern AI-focused training modules for productivity and operational efficiency
Continuously improve training content based on cohort performance, operational gaps, and client feedback
Live Training & Facilitation
Conduct live virtual training sessions for VA cohorts
Coach trainees on communication, professionalism, confidence, and execution standards
Run mock client interactions and practical simulations
Deliver actionable and constructive feedback to trainees
Identify underperforming trainees early and implement improvement plans
Communication & Client Readiness Training
Train VAs on:
Business communication
Professional email writing
Executive communication
Client interaction & professionalism
Meeting etiquette
Active listening
Remote work discipline
Problem-solving & ownership mindset
Tools & Productivity Training
Train candidates on:
Google Workspace
Microsoft Office
Notion
Click Up
Asana
Trello
Slack
Zoom
Calendly
CRM tools
AI tools such as ChatGPT, Claude, Gemini, Perplexity, Zapier, Make, etc.
Virtual Assistant Operations Training
Train VAs on:
Calendar management
Email management
Task tracking & prioritization
Meeting coordination
Travel booking
Documentation & reporting
Research tasks
SOP execution
Follow-up systems
Founder & executive support workflows
Training Strategy & Stakeholder Management
Design and continuously improve training programs based on evolving company goals and client requirements
Work closely with leadership, operations teams, and external stakeholders to identify skill gaps and develop relevant learning modules
Customize training frameworks for different client accounts, industries, and workflows
Introduce new modules around emerging AI tools, automation systems, and operational best practices
Collaborate with client-facing teams to ensure VAs meet client expectations and service standards
Build scalable learning systems and facilitator documentation to support company growth
Assessment, Reporting & Quality Control
Design and run scored assessments, certifications, and readiness evaluations
Track trainee progress, certification rates, and performance…
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