Field Service Technician

Are you ready to be a part of a global leader in the food, beverage, and pharmaceutical sectors? GEA is seeking a talented Field Service Technician to join our team. With over 18,000 employees across more than 50 countries, GEA offers a stimulating work environment, international collaboration, and amazing opportunities for personal growth and development.

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well‑established company with the innovation of a forward‑thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out‑of‑pocket expenses.

We are seeking a dedicated and customer‑focused Field Service Technician to join our Service Group. This position plays a critical role as the front‑line ambassador to our customers, providing technical support, troubleshooting, repairs, installations, and training in a wide range of environments. If you enjoy hands‑on work, solving problems, and traveling, this role offers an exciting opportunity to contribute directly to customer satisfaction.

• Receive and manage service‑related calls from customers.

• Build accurate parts lists for internal and external customers.

• Provide troubleshooting support via phone and email.

• Travel to customer sites (up to 90%) for:

  • Maintenance

  • Repairs

  • Troubleshooting and diagnostics

  • New equipment installation and commissioning

  • Customer training

• Prepare clear and accurate service reports.

• Maintain a positive and professional attitude while representing the company.

• Perform other related duties as assigned.

• Thorough understanding of company‑supported equipment (training provided).

• Fluent in English with strong communication skills.

• Ability to travel extensively, including occasional weekends.

• Willingness to work long days (up to 16 hours when required).

• Solid knowledge of hand tools, mechanical techniques, and power tools.

• Proficient with computers and basic technical writing.

• Ability to read and interpret schematics, diagrams, and technical manuals.

• Capable of working independently with minimal supervision.

• Valid driver’s license required.

• Strong organizational skills, especially while working onsite.

• Ability to explain complex technical issues to non‑technical customers.

• Exposure to regulated chemicals, fumes, odors, and airborne particles.

• Moderate to heavy noise levels depending on the job site.

• Work performed in congested areas with simultaneous activities occurring nearby.

• Frequent work in damp or wet environments.

• Some assignments take place in refrigerated facilities or outdoors.

• Ability to remain calm and professional under pressure.

• Regular communication with customers and field personnel.

• Frequent walking, standing, or sitting for extended periods.

• Use of hands for computer, phone, and tool operation.

• Occasional lifting and moving of equipment weighing 75+ pounds
  .

Based on the above‑mentioned requirements, candidates for the Field Service Technician position have demonstrated abilities in the following areas:

• Mechanical

• Electrical AC & DC

• Millwright