Store Manager, Retail & Store Manager

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We are POP MART, a market-leading company in character-based entertainment and a global champion of design toy culture. Our mission is to ignite passion and bring joy worldwide.

At POP MART, we are unique, and we always have been. Thanks to the diversity of our customers, talents, and ideas, together we reinvent the present and future of POP. Are you ready to embrace your future with POP MART?

We are looking for you for our new store in Milan!

We are looking for aWHAT YOUR DAY AT POP MART WILL BE LIKEYou are a Manager, with a strong orientation towards business and Customer Satisfaction. You know how to develop and supervise a team. Your interpersonal skills allow you to resolve internal and external conflicts. You are dynamic, flexible, smart, and a problem solver. Your love of field work, management experience, and ability to analyze and cope with difficult situations will be key to your daily goals.

You are passionate about retail.

Main responsibilities:

Support the area manager in daily activities by actively contributing to the design of the Store's commercial and HR strategy

Manage your shop comprehensively (360° management)
Plan, implement, and monitor measures to achieve and exceed sales objectives

Ensure and collaborate in implementing merchandising standards and optimizing sales space for maximum profitability

Manage the warehouse, maintaining correct stock levels in line with replenishment cycles and merchandising strategies

Possess good product and fashion knowledge; know and apply brand and seasonal visual merchandising standards

Supervise customer reception, ensuring it aligns with POP MART guidelines

Coordinate commercial and organizational activities for your store (animations, events, launches, CRM campaigns)
Train new joiners and support their growth and development in collaboration with the team

Act as a role model and promote effective communication within the sales team Monitor team performance using KPIs and achieve personal and store objectives; motivate the team to reach results

Analyze KPIs related to customer behavior (entrances, average receipt, pieces per receipt)
Ensure departmental targets and budgets are met Implement company procedures (regulations, safety) and commercial policies (pricing, promotions, communication) established by central services

Background

Citizenship or Work Permit required

At least 5-10 years' experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably in dynamic multinational retail environments

Knowledge of main trade KPIs, confidence in budget management, analysis, and reporting

Agility, dynamism, and problem-solving skills

Strong results orientation

Excellent team management skills, ability to guide teams towards objectives, and foster team spirit

Bachelor's or master's degree preferred

Excellent Italian language skills; knowledge of Chinese and English is a plus

It's all about PEOPLE!

We nurture and grow our talents!

Training will accompany you throughout your journey, including events, classroom lessons, and personalized modules to strengthen your technical and managerial skills.

Personalized career paths are available; set your goals and receive support to achieve them.

We aim to provide an exceptional in-store experience, with key words: welcome, knowledge, and conclusion. We want to create unique journeys for our customers, making them feel valued, listened to, and well-advised, thereby fostering brand loyalty.
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