Global Operations Manager

Role & Purpose
The  Global Operations Manager  reports directly to the Global Commercial Director and is responsible for ensuring the smooth and efficient day-to-day operations of all Fueguia galleries worldwide.
The role plays a key part in supporting sales performance and delivering an exceptional
client experience by guaranteeing operational excellence across all points of sale.
As the owner of operational standards, the Global Operations Manager continuously
seeks to improve in-store processes, drive eAiciency, and implement innovative
initiatives and action plans, while ensuring consistency across markets and adapting to
local specificities when required.

Key Responsibilities
1. Operational Excellence & SOPs
Define, structure and deploy Standard Operating Procedures (SOPs) across all
galleries through a comprehensive Operations Manual.
Ensure procedures are as harmonized as possible across countries, while
integrating local constraints
Drive best practices, operational discipline and continuous improvement in-store
Support and guide Store Managers in the correct implementation of procedures
and operational standards
2. Stock Management & Logistics
In close collaboration with Demand Planning, Production and Sales teams:
Supervise all physical and system-based stock flows, including:
o Order follow-up
o Goods reception in stores
o Transfers between galleries
o Shipments and dispatches
o Accurate recording in stock management systems
Define storage rules and guidelines and reinforce processes to prevent shrinkage
and stock loss.
Organize and oversee cycle counts and stock inventories, according to a defined
calendar shared with retail teams.
Analyze discrepancies and implement corrective and preventive action plans
3. In-store Systems & Tools
Act as the key operational referent for all in-store management tools and systems
In collaboration with the IT Manager:
o Ensure the proper functioning of all IT and retail tools in stores
o Take corrective actions in case of incidents or system failures
o Act as an operational relay for the deployment of special projects or new
systems (e.g. ERP, POS, new tools)
4. Store Openings & Operational Set-Up
Take ownership of the operational aspects of new store openings, from
preparation to opening and post-opening support
In coordination with Store Planning and other internal stakeholders:
o Follow up on works and ensure operational requirements are anticipated
and respected
o Prepare and organize stock allocation, reception and merchandising set
up prior to opening
o Ensure all operational tools, systems and procedures are in place and
functional at opening
Coordinate initial maintenance, suppliers and service providers for new stores
Support Store Managers during the ramp-up phase to ensure a smooth and
efficient launch
5. Supplies, Vendors & Cost Control
Supervise in-store supply needs (packaging, consumables, equipment, etc.)
Optimize supplier contracts and operational costs:
o Launch tenders and calls for proposals when necessary
o Regularly review and challenge existing suppliers
In collaboration with Country / Store Managers:
o Monitor store-level expenses
o Act as the main point of contact with suppliers
o Supervise cash operations and treasury processes
6. Store Maintenance & Facilities
Oversee the maintenance and upkeep of all galleries, ensuring:
o Compliance with brand standards
o Safety and operational reliability
o Optimal conditions for both teams and clients
Coordinate maintenance plans and external service providers

Profile & Experience
3 to 5 years of experience in retail operations, ideally in luxury, beauty, fragrance
or premium environments
Strong understanding of store operations, logistics, stock management and retail
systems
Experience working in an international or multi-store environment
Highly organized, detail-oriented and solution-driven
Hands-on mindset with strong ownership and accountability
Ability to work cross-functionally with sales, supply chain, IT and external
partners
Strong communication skills and ability to work with multicultural teams
Fluent in English (additional languages are a plus)