Operations Support Specialist, Administrative​/Clerical

Operations Support Specialist –
Janel Group (Mansfield, MA)

$18.00/hr - $27.00/hr

The Janel Group Operations Support Specialist provides administrative and operational support to branch leadership and operations teams across multiple offices. This role monitors high‑volume communications, organizes and processes shipment documentation, maintains accurate digital records, and supports compliance‑related filings. By working closely with internal stakeholders and clients, the Operations Support Specialist ensures timely, detail‑oriented execution of daily tasks while identifying opportunities to streamline and improve processes.

• Monitor and maintain multiple high‑volume email inboxes and operating systems to ensure timely follow‑up and task completion.
• Prioritize and organize competing tasks for multiple locations with minimal supervision.
• Review, process, and upload documents received via email into internal systems in accordance with established procedures.
• Create and maintain digital files; assign and route documentation to branch operations staff as needed.
• Process Importer Security Filings (ISFs) and transmit required information to U.S. Customs and Border Protection.
• Communicate regularly via email with clients and partners to obtain documents and confirm shipment details.
• Manage general administrative activities with strong attention to detail, including data entry, order tracking, customer follow‑up, and preparation of shipping documentation.
• Collaborate with team members to deliver strong customer service and support continuous improvement through streamlining, refining, and automating current processes.
• Provide administrative support to branch managers and supervisors.

• High school diploma or equivalent required; some college or logistics‑related coursework preferred.
• 1+ year of relevant experience as an Administrative Assistant, Office Administrator, or related role.
• Strong working knowledge of MS Office products (Word, Excel, PowerPoint, Outlook, etc.).
• Strong multi‑tasking and prioritization skills with little to no supervision.
• Organizational skills and strong attention to detail.
• Excellent written communication skills.
• Working knowledge of logistics and international freight forwarding documentation (preferred).
• Familiarity with international and domestic transportation processes (preferred).
• Experience with Cargo Wise software, a plus.

• Competitive salary.
• Comprehensive benefits package (medical, dental, vision, life, disability, etc.).
• PTO (sick/vacation) and 10 paid company holidays.
• 401(k) with company match.
• Great culture and fun working environment.

You’re the perfect candidate if you’re:

• Team‑player – you enjoy working with co‑workers, partners, vendors, and customers.
• Communicator – your verbal and written skills are on point and you’re not afraid to use them.
• Diligent – nothing happens by itself. Your effort makes all the difference.
• Eager – you want to grow and develop alongside the company.
• Customer‑obsessed – “Customer‑focused” doesn’t quite say it. You roll up your sleeves and go the extra mile for our customers.

At Janel Group, we believe the global logistics economy starts here. For over 45 years, we’ve delivered the best customer experience in the marketplace. We are building something enduring and much bigger than ourselves, which is why we created an environment that encourages your growth and development. Janel knows our culture is our business and culture starts with our values:
Teamwork, Hustle, Transparency, Humility, Positivity, and Long‑view.

If you’re highly motivated, seeking a challenging and rewarding position, and want to be part of what we’re building at Janel Group, apply today with your resume!

Janel Group is an equal‑opportunity employer. Applicants will be considered for employment with regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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