Senior Account Manager

When Alfred Fain founded a small Rhode Island tire store in 1924, at the time no one could have predicted how Teknor Apex would become an international custom compo under sought out by companies around the world. After a nearly hundred-year journey that’s carried us through acquisitions and expansion, we now have nine U.S. locations, as well as operations in Belgium, Singapore, Germany, and China.

Throughout this global expansion Teknor has remained a privately held company, and today Fain’s grandson sits at the helm, maintaining the family’s tradition of fostering deep employee and customer relationships. These relationships are what allow us—together—to deliver customized compound solutions and help our customer’s create better products.

“Manufacturing is a team sport, and we work together to achieve our goals.” ~Jon Fain

This position plays an integral role as a dedicated member of the Teknor Apex Commercial Team. This position reports to our Value Chain Sales Manager and is responsible for managing an assigned territory or group of customers, and conducting sales development work such that our customer base grows in scope and profitability. The successful candidate will have significant experience in the assigned space and in working with various national and regional OEMs and processors across multiple market segments and applications.

The Senior Account Manager works in partnership with Sales Management to carry out various assigned tasks and responsibilities in support of the sales team. This position will work collaboratively across functional areas to achieve successful outcomes for the business and our customers, thereby growing our business and burnishing Teknor Apex as a valued supplier partner of choice.

• Manage our business and relationships with assigned customers and business space, working with management to analyze, establish, and maintain pricing and profitability. Assists manager on as needed basis in support of the sales team.
• Identifies and qualifies new business opportunities through collaboration and referral work, research of current data, deep knowledge of our customer business, and awareness of available business in the assigned space.
• Develops, nurtures, and maintains strong relationships across the breadth and depth of the customer organization to include procurement / supply chain, engineering, manufacturing, executive, and commercial level key contacts. Responsible for ensuring similar exposure of key Teknor colleagues into the customer organization. Builds trust.
• Develop and maintain Key Account and Prospect Plans to include strategic and tactical actions to drive growth and deliver value to Teknor Apex and our customers.
• Assists management team in preparation of strategic business reviews and product line reviews relative to key account opportunities.
• Assists management in preparation of contractual agreements related to sales and marketing of our products to key customers and targets.
• Communicates regularly with customers to explore needs, drive growth plans, resolve open issues, and to provide administrative support as needed.
• Creates the customer value perspective through working to solve complex customer problems, suggest new strategic direction through innovative programs and or products to benefit customers and enhance their profitability.
• Creating and collaborating on the delivery of sales and technical presentations to educate and close the customer.
• Analytic ability and inductive thinking are required to devise new methods in situations where previously accepted methods have proven inadequate. Collaborate to develop and implement new solutions to drive growth.
• Extensive experience and ease with face-to-face negotiations, managing complex situations, and various other social situations.
• Designs and implements vendor managed programs and other customer value-oriented programs as needed.
• Gather and communicate competitive intelligence, including but not limited to products, pricing, market initiatives and other competitive threats and weaknesses.
• Assists in preparation of sales plans, business reviews, and product…