Outreach Program Manager

Overview

SUMMARY:

Responsible for the clinical and administrative oversight, supervision and support to the Assertive Community Treatment (ACT) Team that provides community-based services and supports to adults residing in the community who are living with a severe and persistent mental illness. Must maintain knowledge in best practices for treating clients with behavioral health and substance use disorders through a comprehensive, integrated care model that includes outreach, engagement, treatment, coordination of care, and information and referral.

Responsibilities include effectively leading an interdisciplinary team to ensure that all clients receive comprehensive, quality care and services to promote recovery, rehabilitation, and well-being. Clinical and supervisory experience is required. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences;
Patient and Community Focus and Collaborate. In addition, our leaders will demonstrate an aptitude for:
Ensure Accountability and Build Effective Teams;
Drive Vision and Purpose and Optimize Work Processes. By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

• Maintains current knowledge of diagnostic, intervention and treatment strategies that are considered best practice for adults experiencing severe and persistent mental illness and substance use disorders.
• Facilitates admissions and discharges of clients on team. Assesses to determine program eligibility, engagement in treatment, appropriate level of care, coordination of care, and discharge planning.
• Assigns client caseloads and ensures all clients receive care in accordance with individualized treatment plan. Coordinates coverage as needed.
• Facilitates team morning meeting and clinical meeting; ensures collaboration and coordination of care.
• Supervises staff in providing education and support to clients and their families, regarding diagnosis, treatment options and recommendations, and self-care techniques.
• Ensures coordination of client care with practitioners involved in client care, including psychiatrist, primary care physician and other medical or clinical practitioners. Facilitates scheduling of appointments.
• Provides daily, ongoing supervision and support to staff and assists with outreach services as needed including conducting risk assessments and implementing crisis intervention strategies/safety planning to maintain client safety and promote well-being. Escalates care as needed.
• Assists staff to identify client and family needs (housing, education, vocational, social/leisure, financial, food, transportation, medical, substance, etc.) and make appropriate referrals as needed.
• Monitors and ensures payor sources for qualifying services, e.g., Medicaid, Title XX, etc. and ensures that authorization processes are in place and correct billing codes/charges are used.
• Ensures the collection of required data for BHDDH /Gateway and submission of reports within required time frames. Provides other reports, analyses of data, etc. as requested.
• Hires, orients, trains, and evaluates program staff according to Gateway Healthcare policy.
• Provides individual and group supervision to team members and maintains supervision records in accordance with BHDDH regulations and Gateway policies and procedures.
• Monitors and addresses concerns with staff performance.
• Assists the finance department in resolving authorization and billing issues.
• Monitors and ensures compliance with BHDDH regulations and Brown University Health/Gateway policies & procedures.
• Ensures staff complete documentation in accordance with Gateway’s policies and procedures.
• Monitors program budget(s) to ensure compliance with revenue and expense targets.
• Completes…